Viridiana Cuenca
FRESNO,California
Summary
Floral Manager with strong background in team and department leadership. Highly creative in building arrangements and displays to promote floral products. Consistently achieves sales targets through effective promotional and customer service management strategies. Enthusiastic Floral Manager with extensive knowledge of floral arrangements. Adept at working efficiently under pressure with a commitment to quality assurance.
Overview
6
6
years of professional experience
Work History
Florist Manager
Maria's Flowershop
Fresno, CA
01.2020 - Current
- Assisted in organizing special events related to the florist business.
- Implemented promotions and discounts to attract more customers.
- Inspected flower displays regularly to maintain an attractive appearance.
- Developed promotional strategies to increase sales and gain customer loyalty.
- Reviewed reports on sales performance and adjusted operational procedures accordingly.
- Adhered to quality control standards when selecting flowers for displays.
- Provided advice and assistance to customers regarding selection of flowers and plants.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Updated website content with current product offerings, prices, and specials.
- Analyzed financial data to develop strategies for improving profitability of the store.
- Created floral arrangements for special occasions such as weddings and funerals.
- Monitored inventory levels to ensure availability of products for customers.
- Resolved customer complaints regarding product quality or service issues promptly.
- Ensured that all safety standards were met in accordance with company policies.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
Retail Sales Associate
Melody's Fashion
Fresno, California
06.2018 - 12.2019
- Assisted customers with finding the right product for their needs.
- Inspected purchased items for defects before handing them over to customers.
- Processed returned merchandise according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Kept informed about new products arriving at the store on a regular basis.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Edison High School
Fresno, CA06-2020
Skills
- Sales strategy development
- Order Fulfillment
- Workplace Safety
- Promotional planning
- Client Consultations
- Payment Processing
- Customer Needs Assessment
- Inventory Control
- Product Sales
- Reading comprehension skills
- Written and oral communication skills
- Accurate Translation
- Client Confidentiality
- Client Support
- Spanish Fluency
- Critical Thinking
- Accuracy Verification
- Time Management
Languages
Spanish
Native/ Bilingual
Affiliations
- Painting on my free time
- Sport activities with family.
Timeline
Florist Manager
Maria's Flowershop
01.2020 - Current
Retail Sales Associate
Melody's Fashion
06.2018 - 12.2019
Edison High School
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