Viridiana Guzman
Experienced supervisor with 5+ years of leadership experience in a fast-paced, high-volume environment. Skilled in customer service, employee development, problem-solving, documentation, quality control, and maintaining accuracy while meeting operational goals. Strong ability to communicate effectively, handle sensitive information professionally, follow company policies and procedures, and resolve issues in a timely manner. Seeking to apply strong leadership, organization, and customer-focused skills.
Work History
Production Supervisor
5 Years 11 Months- Supervised production operations across two shifts, ensuring achievement of safety, quality, and productivity goals.
- Lead, coach, and develop production employees to improve performance and accountability.
- Conduct employee interviews, onboarding, training, coaching, and disciplinary documentation.
- Monitor production schedules and coordinate staffing to meet customer demand.
- Verify raw materials and packaging materials prior to production to ensure accuracy and quality.
- Develop and implement Standard Operating Procedures (SOPs) and One Point Lessons (OPLs) to standardize processes and improve training.
- Partner with Quality, Maintenance, Warehouse, and Logistics teams to minimize downtime and resolve production issues.
- Monitor inventory levels and coordinate material staging to prevent production interruptions.
- Investigate quality concerns and implement corrective actions to reduce defects and improve efficiency.
- Track production metrics, analyze performance, identify opportunities for continuous improvement.
- Promote a safe work environment by enforcing company policies and safety procedures.