Viridiana Lopez
Ogden,UT
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, dedicated to enhancing customer satisfaction and delivering positive experiences. Strong interpersonal skills facilitate effective resolution of customer concerns and drive positive outcomes.
Overview
14
14
years of professional experience
Work History
Ophthalmologist Technician
Williams eye center
Ogden, UT
04.2020 - Current
- Provided assistance during laser surgery procedures.
- Monitored patients' conditions before, during, and after treatment sessions.
- Reviewed patient charts for accuracy of information prior to appointments.
- Ordered contact lenses for fitting according to doctor's specifications.
- Educated patients on proper eye care techniques.
- Coordinated with other healthcare personnel to ensure quality patient care.
- Managed clinical schedules for multiple doctors at once.
- Prepared and maintained instruments, equipment, and supplies for use in examinations.
- Maintained accurate records of patient visits and test results.
- Administered diagnostic medications to patients prior to examination.
- Conducted follow-up exams to monitor progress of vision therapy programs.
- Dispensed corrective lenses according to prescription orders from physicians.
- Assisted ophthalmologists with patient examinations and treatments.
- Performed preliminary tests such as visual acuity, tonometry, and refraction.
- Documented patient histories and chief complaints accurately.
- Processed insurance claims and collected payments from patients.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Coordinated with external laboratories and vendors for eyewear and contact lens orders.
- Analyzed test results and contributed to diagnostic discussions.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Communicated with patients to obtain and document medical histories.
- Documented patient care by charting patient condition and treatment in records.
Patient Service Representative
Midtown Community Health Center
OGDEN, Utah
12.2016 - 03.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
- Maintained accurate records of services provided during each visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Maintained a clean and organized reception area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Scanned documents into electronic health record system as needed.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Answered incoming calls in a professional manner.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Insurance Broker
Universal Insurance
OGDEN, Utah
04.2013 - 07.2015
- Ensured compliance with all applicable laws and regulations.
- Processed claims in a timely manner according to company procedures.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Utilized industry software tools such as rating engines and quoting systems.
- Developed insurance policies and programs to meet customer needs.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Made appointments with potential clients to discuss products.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Managed many policy renewals each year.
- Responded to customer inquiries and problems to promote great service.
Fast Food Worker
mcdonalds
Ogden, Utah
04.2011 - 05.2013
- Trained new employees on job duties and safe operation of kitchen equipment.
- Regularly checked inventory levels for restocking needs.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Operated cash register to process customer payments accurately and efficiently.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Followed all health department guidelines for safe food handling practices.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Served orders to customers at windows, counters and tables.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Made and served coffee, tea and fountain drinks.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Ben Lomond High School
Ogden05-2014
Languages
Spanish
Native/ Bilingual
Timeline
Ophthalmologist Technician
Williams eye center
04.2020 - Current
Patient Service Representative
Midtown Community Health Center
12.2016 - 03.2020
Insurance Broker
Universal Insurance
04.2013 - 07.2015
Fast Food Worker
mcdonalds
04.2011 - 05.2013
High School Diploma -
Ben Lomond High School