Viridiana Roman
Nevada,Texas
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales, as demonstrated at Walmart. Skilled in team supervision and client engagement, I excel in leveraging social media marketing and critical thinking to drive business development. My bilingual abilities and creative problem-solving have consistently improved team performance and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Agent
Valcop Company
Richardson, TX
09.2022 - 05.2023
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed the move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Used Microsoft Software to keep records of financial transactions and rental applications.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Invited prospects to fill out applications upon completion of property tour.
- Collected rent and tracked resident payments and information in the computer system.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Sales Associate
Ups Store
Murphy, TX
04.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
Store Manager
Walmart
Princeton, TX
09.2016 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Packing, Shipping, and Receiving Assembler
Warehouse Group
Garland, TX
05.2012 - 08.2015
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Initiated proof of delivery documents to trace lost shipments.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Recorded shipment data such as weight and discrepancies using Microsoft.
- Monitored material system for fault-free operations to promote safety for the team.
- Used Microsoft to prepare bills of lading and shipping documents.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Cashier
McDonald's Restaurant
Kaufman, TX
05.2011 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.2012
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Business Development
- Social Media Marketing
- Office Management
- Customer Service
- Phone and Email Etiquette
- Customer service expertise
- Clear Communication
- Record preparation
- Organized Mindset
- Creative Problem-Solving
- Microsoft Office
- Critical Thinking
- Bilingual
- Loss prevention
- Problem solving
- Employee scheduling
- Personnel training and development
- Planning and implementation
- call center experience
- Team Leadership
- strong evaluations
- strong communication skills
- Active listening
- Team building
- Team supervision
- Multi-Task Management
- Cash handling accuracy
- Adaptive team player
- Flexible schedule
- Relationship Building
- Client Engagement
- Reliable and Punctual
- Verbal and Written Communication
- Practice Management
- Merchandise Receiving and Handling
Certification
• Walmart 5 years recognition certificate
Additional Information
• Notary Public, State of Texas
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Agent
Valcop Company
09.2022 - 05.2023
Sales Associate
Ups Store
04.2022 - 11.2022
Store Manager
Walmart
09.2016 - 12.2021
Packing, Shipping, and Receiving Assembler
Warehouse Group
05.2012 - 08.2015
Cashier
McDonald's Restaurant
05.2011 - 10.2014
High School Diploma -
Lakeview Centennial High School