Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viridiana Vazquez

Saint Clair Shores,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Assistant Team Leader

Achatz handmade pie company
Chesterfield, MI
07.2017 - Current
  • Trains new employees in safety and sanitary procedures
  • Ensures production goals and quality are met
  • Operate equipment and machinery safely and effectively for production processing
  • Maintain functional, safe, and clean working environment, reporting any hazards to leadership
  • Oversee inventory management activities such as tracking raw materials usage and coordinating replenishment orders.
  • Completed production plans by scheduling and assigning personnel to daily tasks.
  • Performed quality checks on finish products to verify compliance specifications.

Cashier/Cook/Prep

Pizza Papalis
Bloomfield, MI
09.2011 - 03.2021
  • Prepped ingredients
  • Maintained recipe quality
  • Ensured proper food handling standards
  • Ensured food was stored at correct temperature to prevent spoiling
  • Excellent multitasker
  • Trained employees on safety and accident procedures
  • Specialized in high volume food events
  • Assisted costumers with orders over phone and walk in
  • Set prep station
  • Ensured proper food handling standards
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier and Customer Service

Dollar Tree
Chesterfield, MI
07.2016 - 12.2016
  • Built relationships with customers to encourage repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier, Team Leader

Jack In The Box
Houston, PA
02.2007 - 07.2010
  • Led cashiers and associates in providing thoughtful customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
  • Mentored new team members on sales software system operation.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

High School Diploma -

Esc. Preparatoria No. 10
Zapopan, Jalisco

Skills

  • Customer Service (10 years)
  • Good communication skills (10 years)
  • Good math skills (10 years)
  • Native Spanish speaker (10 years)
  • Hospitality
  • Team management
  • Manufacturing (5 years)
  • Interpersonal Skills
  • Team Cooperation
  • Honest and Dependable
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Assistant Team Leader

Achatz handmade pie company
07.2017 - Current

Cashier and Customer Service

Dollar Tree
07.2016 - 12.2016

Cashier/Cook/Prep

Pizza Papalis
09.2011 - 03.2021

Cashier, Team Leader

Jack In The Box
02.2007 - 07.2010

High School Diploma -

Esc. Preparatoria No. 10

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Viridiana Vazquez