Viridriana Tena-Quezada
Rio rancho
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
25
25
years of professional experience
2010
2010
years of post-secondary education
Work History
Merchandiser
Shift smart
Rio rancho
06.2022 - Current
- Managed product displays to enhance customer engagement and sales.
- Analyzed inventory levels to ensure stock availability and timely replenishment.
- Collaborated with team members to execute promotional events and seasonal setups.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
General Laborer
People Ready Temp Agency
Albuquerque
09.2021 - Current
- Operated various heavy machinery for loading and unloading materials.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted in assembling products according to specifications and standards.
- Followed safety protocols to ensure a secure working environment consistently.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Completed variety of physical labor tasks.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Assisted with diverse construction challenges to help team and customer.
- Coordinated phases of construction projects from inception to completion.
Baker
Walmart
Rio rancho
11.2023 - 06.2025
- Prepared various baked goods including bread, pastries, and cakes daily.
- Operated ovens and mixers to ensure precise baking conditions.
- Maintained cleanliness and organization of baking area to meet safety standards.
- Collaborated with team members to fulfill customer orders promptly.
- Kept records of daily production numbers for each type of item produced.
Assistant Manager
Little Caesars Pizza
Rio rancho
05.2021 - 10.2023
- Assisted in managing daily operations and staff scheduling tasks.
- Trained new team members on service standards and operational procedures.
- Coordinated inventory management, including ordering and stock rotation.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
Guest Service Representative
Crossland Economy Studios
Albuquerque
01.2001 - 08.2005
- Provided exceptional customer service through attentive listening and effective problem-solving.
- Managed guest inquiries and reservations using hotel management software.
- Coordinated check-ins and check-outs to ensure smooth guest experiences.
- Maintained cleanliness and organization of the front desk area for optimal service delivery.
- Collaborated with team members to enhance overall guest satisfaction and efficiency.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained cleanliness of lobby area and front desk counter.
- Answered incoming calls from guests seeking reservations or general information.
- Provided assistance to guests throughout their stay.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Verified reservations by phone or in person.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
GED
Los Lunas, NMSkills
- Supply restocking
- Pricing and shelf labeling
- Plan-o-gram implementation
- Reliable and punctual
- Product inventory counts
- Organizational skills
- Flexibility
- POS
- Retail
- Friendly and outgoing
- Retail sales professional
- Planogram design
- Active listener
- Stock rotation
- Problem solving
- Customer assistance
- Visual merchandising
Timeline
Baker
Walmart
11.2023 - 06.2025
Merchandiser
Shift smart
06.2022 - Current
General Laborer
People Ready Temp Agency
09.2021 - Current
Assistant Manager
Little Caesars Pizza
05.2021 - 10.2023
Guest Service Representative
Crossland Economy Studios
01.2001 - 08.2005
GED