Virinya Jirapatthakun
Muskegon,MI
Summary
Accomplished professional and leader with extensive experience driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
Panda Express
08.2023 - Current
- Operational Leadership
- Manage daily operations to ensure company standards are maintained.
- Enforce compliance with health, safety, and sanitation regulations.
- Monitor inventory levels and order supplies as needed.
- Ensure food quality and presentation meet company expectations.
- Team Management & Development
- Recruit, hire, train, and mentor employees.
- Conduct regular performance reviews and provide coaching.
- Create a positive team environment and ensure a high level of employee morale.
- Uphold Panda’s people-first culture and core values.
- Customer Service & Guest Relations
- Ensure a superior guest experience by upholding service standards.
- Resolve guest concerns in a professional and timely manner.
- Encourage guest feedback and use it for continuous improvement.
- Financial Performance
- Develop and manage store budgets and forecasts.
- Monitor sales, labor, and cost of goods to ensure profitability.
- Analyze financial reports and implement corrective actions when necessary.
Assistant Manager
Walmart
11.2022 - 02.2023
- Managing recruiting with HR manager.
- Set up goals and executing the target.
- Review critical metrics and ensure to meet the goal.
- Provides safe environment by following the procedures.
- Inspired teams to strike for excellence.
- Pacing and developing teams, have performance conversation, and discipline.
- Provides direction and leadership.
Assistant Manager
Walmart
01.2020 - 11.2022
- Managing recruiting with HR manager.
- Set up goals and executing the target.
- Review critical metrics and ensure to meet the goal.
- Provides safe environment by following the procedures.
- Inspired teams to strike for excellence.
- Pacing and developing teams, have performance conversation, and discipline.
- Provides direction and leadership.
- Managing online business, taking care of customer's satisfaction, and driving sales.
Ecommerce Department Manager
Walmart
04.2019 - 01.2020
- Planning staffing to assigned people to the right tasks.
- Communicate with other supervisors on what need to be prioritize to get department running smooth.
- Got 6 step ups in a roll and maxed out for the year.
- CSAT score went up from 85% to 95%
- Sales of the department increased 25% from previous year.
- Pick rate of the department increased from 85 to 98
- Supervised and developed teams through coaching and mentoring.
Overnight Support Manager
Walmart
09.2018 - 04.2019
- Lead the team and providing clear and precise direction.
- Teaching and training associates to meet the company goals.
- Managed crew to assure the task are completed on time.
- Resolved problems by addressing root cause to issues.
Cosmetic Department Manager
Walmart
04.2017 - 09.2018
- Brought OSCA score up to 97%-99%
- Outs across the department down to below 70 items.
- First inventory shrink decrease from $80,000 to $54,000.
- Planning SWAS plan for the season to increase sales in the department.
Education
Bachelor's degree - Business
Purdue University Global
Lafayette, IN05.2025
High school diploma - undefined
Central Dauphin East Shs
Harrisburg, PA06.2015
Skills
- Interviewing
- Customer service
- Bilingual
- Inventory control
- Team management
- Leadership
- Leadership and team building
- Operations management
- Problem resolution
- Team player
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
General Manager
Panda Express
08.2023 - Current
Assistant Manager
Walmart
11.2022 - 02.2023
Assistant Manager
Walmart
01.2020 - 11.2022
Ecommerce Department Manager
Walmart
04.2019 - 01.2020
Overnight Support Manager
Walmart
09.2018 - 04.2019
Cosmetic Department Manager
Walmart
04.2017 - 09.2018
High school diploma - undefined
Central Dauphin East Shs
Bachelor's degree - Business
Purdue University Global
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