DANIELLE HARRIS
Colorado Springs,CO
Summary
Dynamic General Manager, leveraging strong leadership and financial acumen to enhance guest experiences and drive profitability. Successfully launched a new property, implementing strategic sales initiatives that significantly boosted occupancy rates. Proven expertise in team building and operations, ensuring high standards of service and employee satisfaction.
Overview
25
25
years of professional experience
Work History
General Manager
Fairfield Inn & Suites Colorado Springs N/Air Force
Colorado Springs, CO
08.2025 - Current
- Hotel Equities
- Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience
- Strive to maintain profit margins without compromising guest or employee satisfaction
- Make and execute key decisions to keep property moving forward towards achievement of goals
- Interview, select, coach and support associates, ensuring they perform in accordance with the established hotel standards and values
- Preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Implemented sales strategies to improve occupancy levels and revenues
- Went from red BSA upon starting to Clear within 3 months.
General Manager
Extended Stay America Premier Suites
Pueblo, CO
11.2023 - 08.2025
- Aimbridge Hospitality
- Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience
- Strive to maintain profit margins without compromising guest or employee satisfaction
- Make and execute key decisions to keep property moving forward towards achievement of goals
- Interview, select, coach and support associates, ensuring they perform in accordance with the established hotel standards and values
- Preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Implemented sales strategies to improve occupancy levels and revenues
- Led the successful launch and opening of a new 124 room property, overseeing all aspects of pre-opening operations, including staff recruitment, vendor management, and ensuring seamless guest experience upon opening and currently in the process of opening the second property in Colorado Springs
Task Force General Manager
Fairfield Inn & Suites Air Force Academy
Colorado Springs, CO
04.2024 - 05.2024
- Aimbridge Hospitality
Task Force General Manager
Fairfield Inn & Suites
Snyder, TX
03.2024 - 04.2024
- Aimbridge Hospitality
General Manager
Woodspring Suites
Colorado Springs, CO
08.2023 - 11.2023
- Aimbridge Hospitality
- Recruited team members to maintain adequate staffing levels.
- Used customer feedback for improving operations and building brand loyalty.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Provided coaching and mentoring support for employees
Task Force General Manager
Springhill Suites
Westfield, IN
07.2023 - 08.2023
- Aimbridge Hospitality
Area General Manager
Microtel Inn & Suites
Fountain/Loveland, CO
07.2021 - 08.2023
- Aimbridge Hospitality
- Led a diverse team of individuals, ensuring optimal customer service and a high-quality guest experience
- Performed regular reviews of financial statements as well as monthly profit and loss reports
- Managed staff recruitment process from job postings to onboarding new hires
- Consistently over 1000% of target goal for reward sign ups
- Increased Occupancy, ADR and RevPar YOY
- Increased total hotel revenues by 65% to budget within the first year by streamlining operations
Task Force General Manager
Cambria
Richardson, TX
02.2023 - 03.2023
- Aimbridge Hospitality
General Manager
Staples
Colorado Springs, CO
03.2015 - 03.2020
- Responsible for all employee relations issues including, but not limited to: hiring, training, performance evaluation and scheduling
- Supervise all aspects of store maintenance and appearance to ensure compliance with the organization's standards (cleanliness of store, etc)
- Administer all aspects of store merchandising while adhering to the organization's merchandising philosophies, policies and procedures (maintaining plan-o-grams, seasonal set-ups, etc)
- Responsible for accurately maintaining the POS system and for controlling and minimizing shrinkage and other loss
- Monitor activity within the store to observe quality of customer service and provide assistance as required
- Responsible and accountable for managing profit and loss, payroll budgets and controllable expenses
- Fy 2019 ranked top 15%
- Fy 2018 ranked top 10% and went to Presidents Club Recognized by RVP as top talent
General Manager
Party CITY
Denver, CO/Orlando, FL
07.2012 - 03.2015
- Responsible for all employee relations issues including, but not limited to: hiring, training, performance evaluation and scheduling
- Supervise all aspects of store maintenance and appearance to ensure compliance with the organization's standards (cleanliness of store, etc)
- Order merchandise and train entire management staff to do the same
- Administer all aspects of store merchandising while adhering to the organization's merchandising philosophies, policies and procedures (maintaining plan-o-grams, seasonal set-ups, etc)
- Responsible for accurately maintaining the POS system and for controlling and minimizing shrinkage and other loss
- Monitor activity within the store to observe quality of customer service and provide assistance as required
- Responsible and accountable for managing profit and loss, payroll budgets and controllable expenses
Executive Assistant Manager
Party CITY
Winter Garden, FL
01.2010 - 07.2012
- Monitor activity within the store to observe quality of customer service and provide assistance as required
- Responsible and accountable for managing profit and loss, payroll budgets and controllable expenses
General Manager
OFFICE DEPOT
Orlando, FL
11.2009 - 01.2010
- Daily store processes
- Overall responsibility for the stores results as it pertains to sales
- Staffing and scheduling
- Training and development
- I was promoted to Store Manager to a store that had a broken customer service culture and a defeated sales culture
- Through training and development, I was able to turn a store that was very inconsistent with their numbers into a store that was at the highest commission level for the past 3 months
- I was also able to turn the mentality of the store to that of a customer service focused team
- Achieved a 105 and a 98 mystery shop in my first 2 months
Assistant Manager
OFFICE DEPOT
Orlando, FL
10.2007 - 11.2009
Department Manager
OFFICE DEPOT
Orlando, FL
06.2006 - 10.2007
Customer Service Specialist, Copy and Print Center
OFFICE DEPOT
Orlando, FL
12.2005 - 06.2006
Customer Service Specialist
OFFICE DEPOT
Orlando/Pompano Beach, FL
01.2001 - 12.2005
Education
Bachelor of Arts - Biology
ST. THOMAS UNIVERSITY
FL01-2004
Skills
- Analysis skills
- Human Resources
- Process Improvement
- Supervising Experience
- Scheduling
- Financial Acumen
- Adobe Illustrator
- Employee Orientation
- Team Building
- Strategic Planning
- Leadership
- Assistant Manager Experience
- Cash Handling
- Inventory Management
- Payroll
- Budgeting
- Training
- Conflict Management
- Profit & Loss
- Employee Evaluation
- Hotel experience
- Recruiting
- Operations
- Interviewing
- Microsoft Word
Timeline
General Manager
Fairfield Inn & Suites Colorado Springs N/Air Force
08.2025 - Current
Task Force General Manager
Fairfield Inn & Suites Air Force Academy
04.2024 - 05.2024
Task Force General Manager
Fairfield Inn & Suites
03.2024 - 04.2024
General Manager
Extended Stay America Premier Suites
11.2023 - 08.2025
General Manager
Woodspring Suites
08.2023 - 11.2023
Task Force General Manager
Springhill Suites
07.2023 - 08.2023
Task Force General Manager
Cambria
02.2023 - 03.2023
Area General Manager
Microtel Inn & Suites
07.2021 - 08.2023
General Manager
Staples
03.2015 - 03.2020
General Manager
Party CITY
07.2012 - 03.2015
Executive Assistant Manager
Party CITY
01.2010 - 07.2012
General Manager
OFFICE DEPOT
11.2009 - 01.2010
Assistant Manager
OFFICE DEPOT
10.2007 - 11.2009
Department Manager
OFFICE DEPOT
06.2006 - 10.2007
Customer Service Specialist, Copy and Print Center
OFFICE DEPOT
12.2005 - 06.2006
Customer Service Specialist
OFFICE DEPOT
01.2001 - 12.2005
Bachelor of Arts - Biology
ST. THOMAS UNIVERSITY