Overview
Work History
Education
Skills
Languages
Timeline
Generic

Virnieson Puruganan

New York

Overview

15
15
years of professional experience

Work History

Customer Service Agent

Delta Airlines
LaGuardia Airport
04.2025 - Current

Dedicated airport customer service agent with 15 years experience in passenger assistance, flight scheduling, and conflict resolution. proven track record of achieving high customer satisfaction rates and streaming operational processes. Bilingual with expertise in emergency response and IT ticketing systems. Recipient of multiple awards excellence and team coordination skills.

Customer Service Agent

DELTA Airlines
JFK Airport
01.2011 - 04.2025

Ticketing

Education

Associate of Science - Accounting And Finance

Adamson University
Manila, Philippines
06-1992

High School Diploma -

Mariano Marcos State University
Paoay, Ilocos Norte Philippines
03-1990

Skills

    Customer Relationship Management

    Effective Communication

    Problem Solving

    Team Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Agent

Delta Airlines
04.2025 - Current

Customer Service Agent

DELTA Airlines
01.2011 - 04.2025

Associate of Science - Accounting And Finance

Adamson University

High School Diploma -

Mariano Marcos State University
Virnieson Puruganan