Virtuous Williams
Brookhaven ,GA
Summary
I am a dedicated professional with a history of meeting company goals by utilizing consistent and organized practices. My overall professional skills include working under pressure, and adapting to new situations and challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Contact Representative
Department Of The Treasury, Internal Revenue Service
Chamblee, GA
05.2023 - 02.2024
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Police Sergeant
Metropolitan Atlanta Rapid Transit Authority
Atlanta, GA
10.2019 - 02.2021
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by subordinates to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Planned, scheduled, and supervised work of 5-7 subordinates.
- Educated subordinates on proper field procedures to boost public trust in officers and efficiency.
- Answered emergency calls for help from citizens and business owners.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Performed basic communications functions and operated equipment to communicate mission objectives.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
Police Transit Officer
Metropolitan Atlanta Rapid Transit Authority, MARTA
Atlanta , GA
04.2007 - 10.2019
- Prepared reports documenting investigation activities and results.
- Enforced laws regarding the transit system and reprimanded individuals violating laws.
- Consistently applied transit system laws and verbally reprimanded or officially cited violators.
- Examined credentials of unauthorized persons attempting to enter secured areas.
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Account Manager/ Associate Agent
Allstate Insurance Co
Lithia Springs
08.2004 - 03.2007
- Created marketing materials to grow sales of individual products.
- Promoted offerings via traditional methods.
- Coordinated promotions to drive sales and increase customer base.
- Finalized and submitted paperwork to complete sales.
- Met with customers to discuss options, provide information and answer concerns.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best type of product for needs.
- Used Software to prepare sales reports containing customer information related to products and services purchased.
- Developed new business and managed new and existing clients.
- Coordinated appointments
Education
Bachelor Of Business Administration -
American InterContinental University
Atlanta, GASkills
- Supervising Subordinates
- Effective Working Relationships
- Employee Performance Reviews
- Problem Management
- Workload Balancing
- Conflict De-Escalation
- Crisis Situations
- Disciplinary Action
- Community-Oriented Policing
- Account Management
- Administrative Support
- Customer Service
Accomplishments
Chief's Award
Honors Academic Achievement Award
Certification
- Licensed - Life, Health, Accident and Sickness; Property and Causality
Timeline
Contact Representative
Department Of The Treasury, Internal Revenue Service
05.2023 - 02.2024
Police Sergeant
Metropolitan Atlanta Rapid Transit Authority
10.2019 - 02.2021
Police Transit Officer
Metropolitan Atlanta Rapid Transit Authority, MARTA
04.2007 - 10.2019
Account Manager/ Associate Agent
Allstate Insurance Co
08.2004 - 03.2007
Bachelor Of Business Administration -
American InterContinental University