Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Social Service Specialist 2/SSI Facilitator
Department of Social and Health Services
Seattle, WA
03.2023 - 06.2025
Process initial SSI claims and submit timely appeals when claims are denied
Conduct assessments to determine an individual's level of functioning, including evaluating education, social history, living situation, and employment history, as well as physical and mental status.
Review and interpret medical reports and test results to determine eligibility for programs.
Advocated on behalf of clients with government agencies or other organizations providing services.
Telecommunications Operator
Evergreen Hospital
Kirkland , WA
11.2022 - 12.2024
Answered incoming calls, answered questions, and provided information regarding hospital services.
Facilitated communication between departments within the hospital when necessary.
Took messages from callers and accurately relayed details to intended staff.
Alerted staff of emergency information and general announcements using PA system.
Social Services Assistant
Life Care Center of Kirkland
Kirkland, WA
08.2021 - 11.2022
Provided information and referred individuals to public and private agencies and community services for assistance.
Developed and implemented behavioral management and care plans for clients.
Participated in interdisciplinary team meetings to develop comprehensive treatment plans for clients.
Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
Executive Administrative Assistant
Community Tech LLC
Washington, DC
06.2020 - 07.2021
Managed director's calendar and prepared meeting agenda and materials.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Assistant Group Leader
Beyond the BASICS
Washington, DC
10.2018 - 06.2020
Communicated regularly with parents, teachers and administrators.
Maintained safe, educational environment for students during learning and free play time.
Identified and analyzed delays in student progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate student success.
Designed, developed and updated specific social or communication programming for individual clients according to presenting needs.
Staff of Month for February 2019
Education
Bachelor of Science - Psychology
University Of the District of Columbia
Washington, DC
05.2020
Associate of Science - Psychology and Sociology
Potomac State College Of West Virginia University
Keyser, WV
05.2018
High School Diploma -
Washington Mathematics Science and Technology Public Charter High School
Washington, DC
06.2015
Timeline
Social Service Specialist 2/SSI Facilitator
Department of Social and Health Services
03.2023 - 06.2025
Telecommunications Operator
Evergreen Hospital
11.2022 - 12.2024
Social Services Assistant
Life Care Center of Kirkland
08.2021 - 11.2022
Executive Administrative Assistant
Community Tech LLC
06.2020 - 07.2021
Assistant Group Leader
Beyond the BASICS
10.2018 - 06.2020
Bachelor of Science - Psychology
University Of the District of Columbia
Associate of Science - Psychology and Sociology
Potomac State College Of West Virginia University
High School Diploma -
Washington Mathematics Science and Technology Public Charter High School
Accounting and Internal Control Administrator at Department of Social and Health ServicesAccounting and Internal Control Administrator at Department of Social and Health Services
Plant Communication Coordinator at Washington State Department of Social and Health ServicesPlant Communication Coordinator at Washington State Department of Social and Health Services