Vishnu Haridat
Syosset,NY
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Long Island Computer Networks, LICN
Lindenhurst, NY
02.2022 - Current
- Use of ticketing system (Incident IQ) to submit help desk tickets for devices that need to be sent out and repaired through third party (Worth Ave Group)
- Provide detailed documentation about devices being sent out (serial numbers, dates, issues, claim numbers, etc.)
- Manage different troubleshooting techniques for Chrome Books (Power Wash, Diagnostics, Recovery, Swapping out battery, etc.
- Configure and upgrade devices to ensure compatible software is installed on all computers and other equipment
- Manage up to five or more open help desk tickets at once with a range of issues including battery issues, webcam not working, speaker not operating, device too slow, not turning on, etc.)
- Respond to support requests from users and walk individuals through basic troubleshooting tasks.
- Link computers to network and peripheral equipment.
Real Estate Agent
Keller Williams Points North
Woodbury, NY
08.2020 - 08.2022
- Website link: www.vharidat.kw.com
- Promote sales of properties through online marketing, open houses, multiple listing services and advertising
- Use of MLS (Multiple Listing Service) to navigate current Real Estate market.
- Computing skills including Multiple Listing Service, Outlook, Excel, Office
- Communicate with clients to understand property needs and preferences.
- Develop and maintained relationships with clients through networking, postcards and cold calling.
- Assist multiple clients in financial planning for purchase.
- Maintain inventories and records of sales collaterals and closings.
Kitchen Manager
Chipotle
Syosset, NY
07.2017 - 04.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Increased throughput by performing tasks efficiently to serve as many customers as possible during a dinner rush
Education
B.S - Information Technology
Bellevue University
Bellevue, NE11.2021
A.A.S - Liberal Arts
Nassau Community College
Garden City 05.2019
Skills
- Formatting Drives/Partitioning Drives
- Cloud Computing
- Experience troubleshooting Windows, IOS, Mac OS, and Chrome Book devices
- Help Desk Support (Provide outstanding technical and customer service)
- Experience performing Screen Replacement, Touch pad Replacement and Battery Replacement
- Setting up Printers, and installing necessary Drivers on to operating system
- Organize numerous help desk tickets at once, and ensuring devices are properly labeled
- User Support and Troubleshooting (Device running slow, WiFi issues, Device not turning on, etc)
- Setting up Virtual Machines (Hypervisor and Virtual Box)
- Account Administration (Google Suite)
- Programming (HTML, Python)
- Resetting Devices (Power Wash, Battery swap)
- Updating Firmware
- 8 years of customer service experience
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Comp TIA A+ certification
Affiliations
Experienced and knowledgeable information technology professional with 8+ years’ of relevant knowledge. My area
of expertise is Information Technology. I have experience configuring IOS devices, troubleshooting a multitude of
different issues, performing diagnostics, making help desk tickets/resolutions, and ensuring that software is
optimized for all users. I believe I would make a valuable candidate due to my willingness to learn, customer service
experience, and my ability to multitask a multitude of different tasks at once.
Timeline
IT Technician
Long Island Computer Networks, LICN
02.2022 - Current
Real Estate Agent
Keller Williams Points North
08.2020 - 08.2022
Kitchen Manager
Chipotle
07.2017 - 04.2022
B.S - Information Technology
Bellevue University
A.A.S - Liberal Arts
Nassau Community College
Similar Profiles
Jake FerrettiJake Ferretti
Level 1 Technician at Long Island Computer NetworksLevel 1 Technician at Long Island Computer Networks
Scarlett CobainScarlett Cobain
IT Assistant at Long Island Computer NetworksIT Assistant at Long Island Computer Networks
Lucas MendezLucas Mendez
Student at UTRGV CSCI-4345 Computer NetworksStudent at UTRGV CSCI-4345 Computer Networks