MD YOUNUS SARKER
HYATTSVILLE,MD
Summary
Skilled IT Administrator with proven expertise in hardware troubleshooting and network administration, honed at Islami Bank Bangladesh Ltd. Leveraged technical prowess to enhance system efficiency and security, achieving significant improvements in IT infrastructure. Exceptional at providing remote support and managing information security, demonstrating strong problem-solving abilities and dedication to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
ADN Consultancy
10.2024 - Current
- Collecting and analyzing data related to business processes and performance.
- Conducting market research and competitive analysis, preparing reports and presentations to convey findings.
- Supporting the team in identifying and resolving website vulnerabilities.
- Used both qualitative and quantitative analysis techniques frequently.
IT Administrator
Islami Bank Bangladesh Ltd
08.2021 - 12.2021
- Troubleshot, diagnosed and resolved hardware and software issues on Windows OS systems
- Performed system backups, restores, upgrades and maintenance tasks
- Created detailed documentation of all IT assets, configurations and procedures
- Participated in capacity planning activities to ensure sufficient resources are available
- Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.
IT Administrator
Jams Apparels (Pvt) Ltd
11.2020 - 07.2021
- Troubleshot, diagnosed and resolved hardware and software issues on Windows OS systems
- Performed system backups, restores, upgrades and maintenance tasks
- Created detailed documentation of all IT assets, configurations and procedures
- Provided technical support to end users for various software applications via remote desktop sessions
- Researched new technologies to improve existing infrastructure components
- Installed, configured and maintained local area networks, wide area networks and wireless networks
- Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.
Education
Bachelor of Science (B.S.) - Information Technology
WASHINGTON UNIVERSITY OF SCIENCE AND TECHNOLOGY
Alexandria, VA06.2026
GED - undefined
Pie International
Dhaka, Bangladesh03.2020
O'Levels - Business
Abc International School
Dhaka, Bangladesh06.2018
Skills
- Virtualization Technologies
- Configuration Management
- Database Administration
- Hardware troubleshooting
- Data Management
- Network Administration
- Remote Support
- Software Installation
- Information Security
- Backup Solutions
- Operating Systems
- Help Desk Management
- Technical Support
- Software Management
- Virus Protection
Certification
Software Testing Selenium Automation
References
References available upon request
Timeline
Business Analyst Intern
ADN Consultancy
10.2024 - Current
IT Administrator
Islami Bank Bangladesh Ltd
08.2021 - 12.2021
IT Administrator
Jams Apparels (Pvt) Ltd
11.2020 - 07.2021
Bachelor of Science (B.S.) - Information Technology
WASHINGTON UNIVERSITY OF SCIENCE AND TECHNOLOGY
GED - undefined
Pie International
O'Levels - Business
Abc International School
Software Testing Selenium Automation
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