Vithyear Nuon
Philadelphia,PA
Summary
Results-oriented and dynamic professional with a proven history of expertly managing competing priorities while cultivating a positive and collaborative work culture. Embraces additional responsibilities to propel team objectives and drive results, utilizing technology to optimize processes and boost productivity. Exceptionally skilled in quickly analyzing and acting on critical information, committed to continuous improvement by consistently contributing innovative solutions and a proactive mindset to elevate team success and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Surveillance Agent/Assistant Technician
Harrah's Casino and Racetrack
04.2023 - Current
- Operate and monitor CCTV systems to detect suspicious activity, ensure guest safety, and protect company assets.
- Document incidents and support investigations by retrieving and securing surveillance footage.
- Installed and maintained digital surveillance systems, including IP-based CCTV, NVRs, and DVRs.
- Configured and managed network switches and PoE infrastructure to support secure video feeds.
- Performed routine system checks and collaborated with IT/security teams to ensure equipment functionality.
- Ensured all surveillance and technical operations complied with gaming regulations and internal protocols.
Contract Desktop Technician
Contracted Services
01.2020 - Current
- Streamlined processes by maintaining an up-to-date inventory of hardware and software resources, ensuring efficiency and availability.
- Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment on-site, leading to improved operational continuity.
- Enhanced system performance through effective troubleshooting and resolution of hardware, software, and networking issues.
- Managed the purchase, setup, and installation of new computers to meet organizational needs.
- Configured hardware, devices, and software to optimize user functionality and performance.
- Improved user productivity by training representatives on the use of new applications and system features, fostering a knowledgeable workforce.
Table Games Dealer
Live! Casino and Hotel Philadelphia
01.2021 - 01.2023
- Received, verified, and recorded patron's cash wagers
- Performed mathematical computations to determine winners and losers and collect and pay out bets
- Managed accurate chip and cash transactions for players
- Welcomed, treated guests courteously, and thanked guests for playing to foster an enjoyable atmosphere
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests
- Assisted and advised other departments and personnel to drive company success
Education
BS - cybersecurity
Southern New Hampshire University
04-2027
Skills
- Network Switch Configuration & VLAN Management
- Surveillance Systems (CCTV, NVRs, DVRs, VMS)
- PoE Camera and Access Control Integration
- Hardware and Software Troubleshooting
- Windows Environments & User Support
- System Diagnostics & Preventive Maintenance
- IT Asset Management & Technical Documentation
- Compliance Monitoring & Risk Mitigation
- Effective Communication & Cross-Department Collaboration
Timeline
Surveillance Agent/Assistant Technician
Harrah's Casino and Racetrack
04.2023 - Current
Table Games Dealer
Live! Casino and Hotel Philadelphia
01.2021 - 01.2023
Contract Desktop Technician
Contracted Services
01.2020 - Current
BS - cybersecurity
Southern New Hampshire University
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