Vitomar Souza
West Hartford,CT
Summary
Experienced Clerk with excellent customer service and inventory management skills. Action-oriented with a strong ability to communicate effectively with technology, faculty, and student audiences. Perceptive Research Interviewer with extensive experience compiling statistical data on psychological research. Analytical, detail-oriented and skilled managing multiple, concurrent tasks. Offering strengths in building trust and rapport with participants.
Overview
27
27
years of professional experience
Work History
Poll Bilingual Interviewer
Quinnipiac University
New Britain, CT
05.2018 - Current
- Conduct public opinion research using a Computer Assisted Telephone Interviewing system
- Gather views of people across the country on issues in the news in both English and Spanish
- Uphold the standards of the Quinnipiac University Poll while acting as a representative.
University Assistant
Central Connecticut State University
New Britain, CT
08.2007 - 10.2020
- Managed service call and vending machine product requests, resulting in increased sales
- Designed a vending tracking system to improve machine performance
- Provided information related to University card office procedures and replaced banner IDs
- Handled incoming calls, processed refunds for vending machines, and performed clerical duties.
PSE Clerk
United States Postal Service
Wallingford, CT
11.2016 - 01.2017
- Processed letters and parcels, collated, bundled, and transferred mail
- Handled heavy sacks of mail, sorted mail quickly and accurately
- Performed other duties related to mail processing at a busy postal facility.
Consultant Analyst
National Languages Service Corp
Falls Church, VA
07.2012 - 11.2013
- Developed and delivered Portuguese educational modules for the Department of Defense FAO program
- Conducted analysis to address linguistic issues, developed lesson plans, and translated modules to English
- Edited content and provided usability feedback for the FAO website.
Sportsticker Bureau Assistant
ESPN
Bristol, CT
09.2005 - 01.2006
- Provided statistical support, maintained files, and performed data entry for sports scores
- Contacted remote sites and sports organizations for event details and information
- Managed international phone calls and performed duties related to broadcasting.
Temporary Audit Clerk
United Technologies Corporation
Windsor, CT
09.2003 - 05.2004
- Ensured figures, postings, and documents were properly coded and accurate
- Verified and compared travel expense receipts and processed information from receipts into computers.
Production Assistant
ESPN International
Bristol, CT
08.1999 - 10.2002
- Monitored sports databases to create promotional material for sports events
- Screened games for highlights, researched video content, and provided live event support
- Coordinated incoming satellite feeds and translated interviews from Portuguese and Spanish to English.
Portuguese Interpreter
State of Connecticut Judicial Branch
Hartford, CT
07.1997 - 08.1999
- Interpreted during court procedures and translated documents
- Interacted with judges, prosecutors, attorneys, and their clients.
Education
Master of Arts - Spanish
Central Connecticut State University
New Britain, CT01.2016
Bachelor of Arts - Spanish
Central Connecticut State University
New Britain, CT01.2012
Skills
- File and records maintenance
- Interpreter and Translator
- Results-oriented
- Client-focused
- Customer Service
- Proficiency in Microsoft Office
- Native fluency in Portuguese
- Native fluency in Spanish
- Certified USF Soccer Coach
Activities
- Member, United States Soccer Federation (1992 - present)
- Member, All Poetry Group
- Member, CCSU Alumni Association
- Member, Writer's Guild of America East - present
Timeline
Poll Bilingual Interviewer
Quinnipiac University
05.2018 - Current
PSE Clerk
United States Postal Service
11.2016 - 01.2017
Consultant Analyst
National Languages Service Corp
07.2012 - 11.2013
University Assistant
Central Connecticut State University
08.2007 - 10.2020
Sportsticker Bureau Assistant
ESPN
09.2005 - 01.2006
Temporary Audit Clerk
United Technologies Corporation
09.2003 - 05.2004
Production Assistant
ESPN International
08.1999 - 10.2002
Portuguese Interpreter
State of Connecticut Judicial Branch
07.1997 - 08.1999
Master of Arts - Spanish
Central Connecticut State University
Bachelor of Arts - Spanish
Central Connecticut State University
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