Summary
Overview
Work History
Education
Skills
Timeline

Carmen Feliciano

Meriden,CT

Summary

Dynamic finance specialist with extensive experience at US Army Europe, adept at financial analysis and process improvement. Bilingual communicator skilled in data collection and customer service, consistently enhancing operational efficiency. Recognized for mentoring junior staff and delivering accurate financial forecasts, driving strategic decision-making and achieving organizational goals.

Skilled Interviewer with exceptional patience and more than five years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.

Overview

30
30
years of professional experience

Work History

Bilingual Poll Interviewer

Quinnipiac University Polling Institute
10.2019 - Current
  • Conducted comprehensive interviews to gather qualitative data for research projects.
  • Analyzed respondent feedback to identify trends and improve survey methodologies.
  • Implemented process improvements that enhanced interview efficiency and respondent engagement.
  • Increased candidate engagement by conducting thorough and personable interviews.
  • Assisted in coordination of on-site interviews, managing schedule to stay organized.

Fulfillment Associate

Amazon
01.2020 - 06.2021
  • Collaborated with cross-functional teams to resolve fulfillment discrepancies effectively.
  • Utilized warehouse management systems to track shipments and maintain accurate records.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Followed safety protocols to minimize workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Followed orders precisely for correct items, sizes and quantities.

Finance Specialist

US Army Europe
09.2001 - 11.2011
  • Mentored junior staff in financial analysis techniques and best practices.
  • Identified process improvements that enhanced operational efficiency across finance functions.
  • Prepared comprehensive reports for senior management, highlighting key financial insights.
  • Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
  • Identified process issues and made recommendations for improvement or correction.
  • Prepared and determined content for financial and business metric reporting.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.
  • Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
  • Mentored junior team members in best practices related to financial analysis, modeling techniques, and professional development.
  • Contacted customers to immediately find resolutions for escalated issues.

Finance Specialist

US Army Reserve
01.1995 - 09.2001
  • Analyzed financial data to support budgeting and forecasting processes.
  • Developed and implemented financial models for strategic decision-making.
  • Collaborated with cross-functional teams to streamline reporting procedures.
  • Reviewed and reconciled accounts to ensure accuracy and compliance.

Education

Psychosocial Human Service

Inter-American University of Puerto Rico, Aguadilla, PR
06-2012
  • Honoree of Honor Society.
  • Dean's List from August, 2009 through May, 2012.
  • Honor Roll from August, 2009 through May, 2012

Skills

  • Data entry
  • Interviewing clients
  • Data collection
  • Telephone etiquette
  • Customer service and assistance
  • Meeting deadlines
  • Bilingual in Spanish and English
  • Online research
  • Inbound and outbound calls
  • Assertiveness
  • Data verification
  • Following direction
  • Database management
  • Confidential data protection

Timeline

Fulfillment Associate - Amazon
01.2020 - 06.2021
Bilingual Poll Interviewer - Quinnipiac University Polling Institute
10.2019 - Current
Finance Specialist - US Army Europe
09.2001 - 11.2011
Finance Specialist - US Army Reserve
01.1995 - 09.2001
Inter-American University of Puerto Rico - , Psychosocial Human Service

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Carmen Feliciano