Vitoria Andrade
Malden,MA
Summary
I am deeply committed, possessing skills that empower me to offer personalized service aimed at resolving customer issues. With roughly two years of experience in banking, I find it straightforward to build a rapport with clients, discerning what measures are necessary to enhance their relationship with our institution.
Overview
2
2
years of professional experience
Work History
Banking Customer Service Representative
Cooperativa De Crédito, Poupança E Investimento.
10.2019 - 08.2021
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Educated customers about available services, products and bank resources.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Skills
- Client Relationships
- Team Cooperation
- Selling Skills
Languages
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Banking Customer Service Representative
Cooperativa De Crédito, Poupança E Investimento.
10.2019 - 08.2021
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