Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vitoria Gomes

Orlando ,FL

Summary

Dynamic manager with a proven track record at Unique Brazilian Jewelry, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in documentation and reporting, I fostered a productive work environment, driving team performance and engagement. Committed to delivering high-quality service and building lasting relationships.

Work History

Manager

Unique Brazilian Jewelry
Orlando
  • Managed and motivated employees to be productive and engaged in work.
  • Established and upheld a secure, organized setting for workforce and visitors.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cashier

Adidas Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Administration Officer

Ideal English School
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Created, prepared, and delivered reports to various departments.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Managed daily payment processing and drafted related financial documents.

Cashier

Chick Fill A
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Dr Philips High School
Orlando, Fl
05.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Marketing

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Unique Brazilian Jewelry

Cashier

Adidas Store

Administration Officer

Ideal English School

Cashier

Chick Fill A

Dr Philips High School

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Vitoria Gomes