Vitoria Rodrigues
Apopka,FL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Experienced Customer Service Director with strong leadership skills. Holds expertise in developing customer service strategies that enhance client satisfaction and loyalty. Known for cultivating high-performing teams and implementing operational efficiencies that positively impact business performance. Possess a track record of fostering innovation to improve service quality.
Overview
6
6
years of professional experience
Work History
Life and Health Insurance Agent
RC Global Insurance
Orlando, FL
02.2024 - Current
- Verified eligibility criteria prior to enrolling a customer into a plan.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
Spa Associate
Hand And Stone
Orlando, FL
06.2023 - 12.2023
- Adhered to all safety procedures when performing treatments or administering products.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Completed basic administrative work and managed household accounts.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Assisted spa technicians with room set-up.
Massage Therapist
Tonya Beauty
Orlando, Florida
08.2021 - 02.2023
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
- Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
Front Desk Receptionist
Boost Mobile
Orlando, FL
06.2019 - 03.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted visitors warmly and directed them to correct personnel or office.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Drafted professional business documents, spreadsheets, and correspondence.
Education
Associate of Science - Health Sciences
Valencia College
Orlando, FLSkills
- Willing to Learn
- Hardworking and Dedicated
- Problem Solving
- Customer service
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Communication skills
- Proactive attitude
Timeline
Life and Health Insurance Agent
RC Global Insurance
02.2024 - Current
Spa Associate
Hand And Stone
06.2023 - 12.2023
Massage Therapist
Tonya Beauty
08.2021 - 02.2023
Front Desk Receptionist
Boost Mobile
06.2019 - 03.2020
Associate of Science - Health Sciences
Valencia College