Vittoria Tejada
Kingwood,TX
Summary
Committed to ensuring customer/patient satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Club Pilates
2024.06 - Current
- Educated prospects about pilates; offered free intro classes
- Used ClubReady system to manage members and prospects
- Made phone calls, answered emails, sent texts to potential prospects
- Maintain a clean and safe environment.
Sterile Processing Technician
TOWNSEN MEMORIAL HOSPITAL
2023.12 - Current
- Decontaminate, sterilize and process RF pain management instruments
- Ensure of a good communication between doctor and patient
- Check in and check out patients; schedule urine detox tests
- Performs duties and troubleshoots in all areas of sterile processing to include decontamination, assemble, sterilization of instrumentation and equipment while adhering to the manufacturer IFU
- Communicate with pharmacies in regards to patient prescriptions.
Assistant Manager
Fitness Project Kingwood
2022.07 - 2023.05
- Train and Develop staff to follow proper policy and procedure in daily interactions with all guests and members utilizing Fitness Project programs including but not limited to membership, Play, Personal Training, and Group Exercise
- Train and Develop staff on proper utilization of all software systems including but not limited to Datatrak/ABC, Paramount, and GymSales
- Work daily with Team members, Play Associates, Instructors and trainers to achieve production goal and superior customer service
- Meet goals set for Key Performance Indicators (Tours set, show and close, New Membership Sales, Orientation, donations)
- Creating opportunities to generate leads in the community may include but not limited to community events and Business to Business partnerships
- Lead staff towards personal goals as well as monthly goals and assist in closing sales
- Order weekly concessions, make deposits/get change orders
- Hire, counsel and terminate employees.
Sterile Processing Technician
Clara Maass Hospital
2020.09 - 2022.01
- Performs duties and troubleshoots in all areas of sterile processing to include decontamination, assemble, sterilization of instrumentation and equipment while adhering to the manufacturer IFU
- Identify and inspect instruments for cleanliness and functionality
- Prepare and assemble surgical trays and equipment following established tray listings for use
- Handle and care for instruments/equipment appropriately, including appropriate selection of cleaning agents, lubricants, examination for function, identification and assembly according to IFU.
Education
Associates - Respiratory Therapy
Lone Star College
Kingwood, TX08.2024
Certificate - Sterile Processing Technician
Berkeley College
Newark, NJ05.2020
Skills
- BLS/CPR certification
- Great interpersonal skills
- Strong attention to detail
- Highly organized
- Punctual
- Fluent in Spanish
- Strong communication skills and able to interact professionally with passengers, team members and others
- Detail oriented, strategic thinker and an analytical problem solver
Certification
- HSPA Certified Registered Central Service Technician, 12/31/24, 512251
- BLS certified, 12/31/26
Timeline
Sales Associate
Club Pilates
2024.06 - Current
Sterile Processing Technician
TOWNSEN MEMORIAL HOSPITAL
2023.12 - Current
Assistant Manager
Fitness Project Kingwood
2022.07 - 2023.05
Sterile Processing Technician
Clara Maass Hospital
2020.09 - 2022.01
Associates - Respiratory Therapy
Lone Star College
Certificate - Sterile Processing Technician
Berkeley College
- HSPA Certified Registered Central Service Technician, 12/31/24, 512251
- BLS certified, 12/31/26
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