Viviana Hernandez
Summary
Driven Patient Care Technician and Sales Associate with proven expertise in vital signs monitoring and exceptional customer service, honed at Reading Rehabilitation Hospital and Sally's Beauty Supply. Excelled in enhancing patient satisfaction and boosting customer loyalty through effective communication and time management. Skilled in infection control and building rapport, consistently contributing to improved care standards and store performance. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 15 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Proactive worker committed to helping PCA's provide top-notch patient care. Skilled at bedside treatments with knowledge in patient safety. Fantastic attention to detail and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Reading Rehabilitation Hospital
12.2007 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
Sales Associate
Sally's Beauty Supply
09.2006 - 12.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Science - Nursing
Pa College of Health Sciences
850 Greenfield Road Lancaster, PA 1760105.2024
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Blood Glucose Monitoring
- ADL support
- Specimen Collection
- Feeding Assistance
- Professional Bedside Manner
- Time Management
- CPR Certification
- Calm Under Stress
Languages
Spanish
Native or Bilingual
Volunteer work
I volunteered hours to the Mind Your Brain conference for brain injury survivors, which supports and provides resources and information for survivors, families, caregivers that can help on their road to recovery.
Timeline
Patient Care Technician
Reading Rehabilitation Hospital
12.2007 - Current
Sales Associate
Sally's Beauty Supply
09.2006 - 12.2008
Associate of Science - Nursing
Pa College of Health Sciences
Similar Profiles
Criztina PaganCriztina Pagan
Certified Nurses' Aide at Reading Rehabilitation Hospital in WyomissingCertified Nurses' Aide at Reading Rehabilitation Hospital in Wyomissing
Yvonne EvansYvonne Evans
Physical Therapist: Level III at Tower Health-Reading Rehabilitation HospitalPhysical Therapist: Level III at Tower Health-Reading Rehabilitation Hospital
Alaina DutillAlaina Dutill
Registered Nurse at Reading Rehabilitation Hospital Tower healthRegistered Nurse at Reading Rehabilitation Hospital Tower health
Tiffany SimmonsTiffany Simmons
Patient Care Associate/Patient Care Technician at Baptist Health Medical CenterPatient Care Associate/Patient Care Technician at Baptist Health Medical Center
RACHEL HARPERRACHEL HARPER
Patient Care Technician/ Patient Care Assistant at Baptist Memorial HospitalPatient Care Technician/ Patient Care Assistant at Baptist Memorial Hospital