Vivaldie Heredia Mathieu
Silver Spring,USA
Summary
Bilingual undergraduate pursuing an associate degree in Business at Montgomery College. Excellent communication, organization, and problem-solving skills. Able to handle new situations and follow instructions. Strong time management skills with the ability to work independently and collaborate with a team. Creative, patient, and dedicated.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Customer service
UMD
College Park, Maryland
02.2026 - Current
- Provided excellent customer service by anticipating guests' needs.
- Resolved customer service issues promptly and efficiently.
- Addressed complaints promptly to ensure customer satisfaction.
- Analyzed customer feedback to improve customer service experience.
- Crafted strategies to enhance customer service processes.
- Operated cash registers and provided customer service.
Summer RISE (Reimagining an Innovative Student Experience)
Holy Cross Hospital
Silver Spring, USA
07.2023 - 08.2023
- An initiative of Montgomery County Public Schools (MCPS) for rising juniors and seniors to participate in a career-based/hands-on learning opportunity related to their field of interest
- Served patients meals, retrieved snacks and water, and ensured a pleasant experience
- Supported older patients in meeting their basic needs in the day care with basic needs and moving from one room to another
- Assisted in washing dishes and arranging meals on trays for timely delivery to patients
Trainee
Volunteer Income Tax Assistance (VITA) Program
Remote/Zoom
11.2025
- Assisted clients with tax preparation and filing processes.
- Collected and organized client documents for accurate tax submissions.
- Reviewed tax forms for completeness and compliance with regulations.
- Trained to prepare individual state and federal tax returns for clients
Education
Associate of Arts Degree - Business
Montgomery College
Takoma Park, MD 08.2025 - 09.2026
Diploma -
Montgomery Blair High School
Silver Spring, MD 08.2021 - 06.2025
Skills
- Customer service
- Conflict resolution
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Volunteer Experience
Trainee, Volunteer Income Tax Assistance (VITA) Program, Remote, 11/01/25, Trained on how to prepare individual state and federal tax returns.
Professional Development
Summer RISE (Reimagining an Innovative Student Experience), Holy Cross Hospital, Silver Spring, MD, 07/01/23, 08/01/23, An initiative of Montgomery County Public Schools (MCPS) for rising juniors and seniors to participate in a career-based/hands-on learning opportunity related to their field of interest. Assisted with washing dishes and arranging meals on trays for delivery to patients. Served patients meals, retrieved snacks and water, and ensured a pleasant experience. Helped older patients in the day care with basic needs and moving from one room to another.
Timeline
Customer service
UMD
02.2026 - Current
Trainee
Volunteer Income Tax Assistance (VITA) Program
11.2025
Associate of Arts Degree - Business
Montgomery College
08.2025 - 09.2026
Summer RISE (Reimagining an Innovative Student Experience)
Holy Cross Hospital
07.2023 - 08.2023
Diploma -
Montgomery Blair High School
08.2021 - 06.2025