Vivian Perez
Dallas
Summary
Experienced trainer and mentor in the hospitality industry, skilled in developing team performance through effective communication and creative problem-solving. Committed to enhancing guest experiences and optimizing workflows during high-volume periods.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Host
Electric Shuffle USA
2615 Elm St
12.2022 - Current
- Managed customer orders efficiently to ensure timely service and satisfaction.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mentored junior servers, promoting teamwork and effective communication among staff members.
- Managed reservations and waitlists using restaurant management software, optimizing table turnover.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns proactively.
- Assisted in organizing special events, ensuring smooth operations during high-volume periods.
Trainer
Pappadeaux's Seafood Kitchen
3520 Oak Lawn Ave
06.2020 - 11.2022
- Delivered engaging training sessions on menu knowledge, customer service, and food safety protocols.
- Evaluated training effectiveness through participant feedback and adjusted content accordingly.
- Fostered a positive learning environment that encouraged team collaboration and continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Server Trainer was just one of multiple job codes, others include: Hostess, Office Admin Assistant, Banquet Server, To Go Server, Hostess, Expo, and Cold Station Cook. I also trained others for all these positions.
Education
Bachelor of Arts - Music Education
The University of Texas At Arlington
Arlington, TX05.2025
Skills
- Critical thinking
- Relationship building
- Public speaking
- Creative problem solving
- Strong work ethic
- Guest engagement
Accomplishments
Awarded "Mother of Duckies" Award - February 2026
Certification
TABC
Food Handlers
Languages
English
Spanish
Timeline
Server/Host
Electric Shuffle USA
12.2022 - Current
Trainer
Pappadeaux's Seafood Kitchen
06.2020 - 11.2022
Bachelor of Arts - Music Education
The University of Texas At Arlington