Viveca Johnson
Gainesville,FL
Summary
Very hard-working undergraduate student, currently studying Psychology in hopes of going to grad school to become a therapist. Working full-time to help pursue dreams of graduating college debt-free. A friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills, and a willingness to learn and perform new tasks.
Overview
2
2
years of professional experience
Work History
Bakery Assistant
Publix
Gainesville, FL
04.2024 - 08.2024
- Organizing the bakery, Decorating, Baking, and clerk
- Working with multiple guests at a time to insure a quality experience
- Weighed ingredients and monitored temperatures during baking processes.
- Followed recipes to ensure consistent quality of finished products.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Ensured that all safety protocols were followed while working in the bakery area.
- Prepared fillings for pastries and other baked goods based on customer orders.
- Decorated cakes using various techniques such as piping and fondant sculpting.
- Worked closely with head baker to plan daily production schedules.
- Packaged finished products for sale in retail outlets or for delivery services.
- Provided excellent customer service to foster satisfaction and loyalty.
Certified Shift Runner
Chick-fil-A
Gainesville, FL
04.2022 - 02.2024
- Managed the team, working with many employees to ensure the shift runs smoothly 100% of the time
- Monitored store performance to ensure operational excellence and customer satisfaction.
- Provided training and guidance to new employees on policies, procedures and job duties.
- Ensured that all areas of the store were clean, organized and properly stocked at all times.
- Addressed any issues or concerns related to employee morale or productivity.
- Managed cash flow by monitoring sales activities and reconciling cash drawers at end of shift.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL12-2025
Associate of Arts -
Daytona State College
Daytona Beach, FL05-2022
Skills
- Recruiting
- Inventory Management
- Training
- Customer relations
- Financial accountability
- Team management
- Decorating skills
- Cross-training
- Punctuality
- Surface cleaning
- Hospitality service expertise
- Point of sale operation
- Food handling safety
- POS system expertise
- Accurate order fulfillment
- Health department standards
- POS system experience
- Upselling products
- Baking assistance
Timeline
Bakery Assistant
Publix
04.2024 - 08.2024
Certified Shift Runner
Chick-fil-A
04.2022 - 02.2024
Bachelor of Science - Psychology
University of Florida
Associate of Arts -
Daytona State College
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