Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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VIVEKA BOYKIN

Hattiesburg,MS

Summary

Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about Marketing skills and to advance professionally. Holds quality and teamwork in high esteem. Committed to making every customer feel welcome and assisting with any need. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Responsible retail professional with excellent sales, service and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Michaels Arts and Crafts
Hattiesburg, MS
09.2023 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.

Cashier/Beauty Advisor

Sally Beauty Store
Brandon, MS
05.2023 - 08.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Restocked the shelves, racks and bins with the latest merchandise and changed signage to promote special items and help customers to complete purchases.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted and balanced cashier drawers.
  • Built and maintained productive relationships with employees.
  • Was a keyholder for the store

Cashier/Beauty Advisor

Ulta Cosmetics
Hattiesburg, MS
09.2022 - 05.2023
  • Offered assistance in finding requested items for the customers
  • Restocked shelves with the latest merchandise and changed signage to promote special sales items and helped customers to complete purchases.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked products on the truck shipment
  • Increased PRCC's
  • Increased customer engagement through promoting sales/deals they did not want to miss out on or loyalty points. (getting customers to sign up via phone number, email, etc.)
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier Team Lead

Newks Eatery Café
Brandon, MS
08.2020 - 08.2021
  • Assisted with training new cashiers and customers to exceed productivity standards
  • Trained new cashiers on proper use of registers and store policies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.

Education

Bachelor of Science -

University of Southern Mississippi
Hattiesburg, MS
05-2025

Associate of Arts - Marketing

Jones County Junior College
Ellisville, MS
05-2023

GED -

Brandon High School
Brandon, MS
05-2021

Skills

  • Flexible Schedule
  • Cash Handling
  • Sales Goals Attainment
  • Display Setup
  • Customer Service
  • Sales and Marketing
  • Social Media Expertise
  • Fluent in English
  • Following Instructions
  • Collaboration and Teamwork
  • Goal Setting and Achievement
  • Creativity and Innovation
  • Clear Communication
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving

Certification

  • Certification in Entrepreneurship & Small Business Issued April 17, 2023

Languages

English
Professional

Affiliations

  • Fashion Guru
  • Makeup Guru

Timeline

Team Member

Michaels Arts and Crafts
09.2023 - Current

Cashier/Beauty Advisor

Sally Beauty Store
05.2023 - 08.2023

Cashier/Beauty Advisor

Ulta Cosmetics
09.2022 - 05.2023

Cashier Team Lead

Newks Eatery Café
08.2020 - 08.2021

Bachelor of Science -

University of Southern Mississippi

Associate of Arts - Marketing

Jones County Junior College

GED -

Brandon High School

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