Viveka Sheppard
The Bronx,NY
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
Work History
Sales Representative
Tmobile
01.2023 - Current
- Collaborated with team members to achieve sales targets and improve service.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Trained new staff on sales techniques and company policies for consistent service.
Cashier
MCDONALDS
01.2019 - 01.2023
- Maintained cleanliness and organization of the front counter area.
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and mobile payment transactions securely.
- Collaborated with team members to ensure smooth service flow.
- Trained new cashiers on register operations and customer service standards.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
DANICE STORE
01.2016 - 01.2019
- Provided exceptional customer service to ensure a positive shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled returns and exchanges while adhering to company policies and procedures.
- Maintained visual merchandising standards to enhance product displays and appeal.
Education
Associate of Arts - Psychology
Bronx Community College
Bronx, NY08-2025
High School Diploma -
PAIHS AT MONROE
The Bronx, NY06-2020
Skills
- Sales techniques
- Lead generation
- Pipeline building
- Revenue generation
- Account development
- Customer retention
- Exceeds sales goals
- Problem solving
- Customer service
Languages
- Spanish, Native
- English, Advanced
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Representative
Tmobile
01.2023 - Current
Cashier
MCDONALDS
01.2019 - 01.2023
Cashier
DANICE STORE
01.2016 - 01.2019
Associate of Arts - Psychology
Bronx Community College
High School Diploma -
PAIHS AT MONROE