Vivian Alves

• Facilitated patient check-in and registration processes to enhance operational efficiency.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Verified insurance information and ensured accurate data entry in electronic health records system.
• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Collaborated with clinical staff to streamline appointment scheduling and reduce wait times for patients.
• Assisted patients in understanding financial responsibilities, including co-pays and payment plans.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

In Dental at Morton:

• Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
• Answered telephone calls to offer office information, answer questions with professionalism and care.
• Provided excellent customer service to create positive experiences and build patient trust.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

• Assisted patients with appointment scheduling and insurance verification processes.
• Managed incoming calls, addressing inquiries and providing necessary information to enhance patient experience.
• Processed patient registrations efficiently, ensuring accurate data entry into electronic health records system.
• Coordinated communication between patients and healthcare providers to facilitate timely care delivery.
• Maintained a welcoming environment, promoting patient comfort and satisfaction during visits.
• Supported administrative staff by organizing medical files and updating patient information as required.
• Educated patients on clinic services and procedures, enhancing understanding of their healthcare options.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

• Coordinated office operations to enhance workflow efficiency and productivity.
• Managed scheduling and calendar for leadership as well as support staff, ensuring optimal time management.
• Developed and maintained filing systems for improved document retrieval and organization.
• Supervised administrative staff, providing training and support for professional development.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Educated staff on organizational mission and goals to help employees achieve success.
• Monitored office supply inventory, ensuring availability while minimizing excess expenditure.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Case management, help patients with resources for food, housing, jobs, etc.

• Greet customers in person, answer phones.
• Take payments.
• Balance money.
• Create and close out service orders.
• Research discrepancies.
• Open new accounts, close out accounts. Research accounts to be sent to collections.
• Make sure office supplies are well stocked.

• Responsible for greeting visitors, maintaining visitor log as well as escorting visitors. Answer phones, relaying messages to appropriate staff.
• Filing and organizing paperwork. Creating and distributing invoices, payment collection, creating sales and purchase.
• Orders, maintain balances, research discrepancies. Making sure all accounts have compliance and W9 forms.
• Train new employees on phone system. Research and fix discrepancies.