VI VI NGO
Malden,MA
Summary
Flexibility in every job area. Have the ability to learn and adapt to new situations quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Marketing Specialist
Eras Land Real Estate Investment JSC
04.2022 - 08.2024
- Streamlined processes by creating efficient systems for tracking event-related data.
- Cultivated relationships with vendors, negotiating contracts to secure cost-effective services for each event.
- Managed budgets and timelines, ensuring all projects were completed on time and within budget constraints.
- Tracked trade show expenses to maintain budget.
- Tracked key performance indicators to measure success of campaigns.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Director's Secretary
Thang Loi Real Estate Group JSC
08.2019 - 03.2021
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated travel arrangements and bookings for executive staff.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Worked with senior management to initiate new projects and assist in various processes.
Assistant Sales and Marketing Manager
VNG Group
01.2018 - 07.2019
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Cultivated an open feedback culture within the team, encouraging ongoing learning from both successes and failures in pursuit of excellence in sales performance.
- Mentored junior team members, providing guidance on sales strategies and professional development opportunities.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Customer Service Representative
CMC Telecom
07.2016 - 07.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shop Assistant
LIKEWATCH Company
10.2014 - 06.2016
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Helped managers with daily checklists and last-minute requirements.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Developed strong product knowledge to educate customers on features and benefits.
Education
Bacherlor - Finance
College of Foreign Economics
Vietnam09-2014
Skills
- Creativity and Innovation
- Issues Resolution
- Staff Management
- Budget Control
- Human Resources Management
- Operations Management
Certification
Award employee 2023 by the company.
Languages
Vietnamese
Native or Bilingual
English
Limited Working
Interests
- Gym Workouts
- I enjoy cooking for friends and family gatherings
- Road Trips
Timeline
Event Marketing Specialist
Eras Land Real Estate Investment JSC
04.2022 - 08.2024
Director's Secretary
Thang Loi Real Estate Group JSC
08.2019 - 03.2021
Assistant Sales and Marketing Manager
VNG Group
01.2018 - 07.2019
Customer Service Representative
CMC Telecom
07.2016 - 07.2017
Shop Assistant
LIKEWATCH Company
10.2014 - 06.2016
Award employee 2023 by the company.
Bacherlor - Finance
College of Foreign Economics
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