Vivian Akre
Columbia,SC
Summary
Hi! My name is Vivian Akre. I am 18 years old and i'm currently working on earning my G.E.D. I will cut to the chase, I have COMPLETELY OPEN AVAILABILITY I'm very well versed in P.O.S systems (toast,resy,mobilebytes, etc) As well as customer service in general. In fact i have only ever worked in Food and Bev for the past 4 years of my life! I have been a hostess for 4 years at multiple establishments, providing me with much experience in the service industry. Now that i'm 18 i am looking for more serving experience I am very qualified when it comes to hosting, running,bussing, and expediting. when it comes to serving i am somewhat of a beginner just looking for the right fit for me.I am a very dedicated, hardworking, quick learning, passionate, bubbly employee to have on your team! I always look for a challenge and try to learn as many tricks of the trade as i possibly can! I have worked for your standard pizza joint all the way to your special occasion fine dining spot! In my opinion my experience and knowledge of this industry is exceptional for someone my age! I'm very eager and willing to work and i would love the chance to be a new addition to your crew!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Midwood Smokehouse
Columbia, SC
06.2024 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction
- ran food
- served tables
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Hostess
Publico on bullstreet
Columbia, SC
01.2024 - 04.2024
- Hosting, seating guests, managing sections, assigning servers to tables, bussing, food running, togo orders, etc
Hostess
Zas on Devine
Columbia, SC
11.2023 - 01.2024
- As listed below
Hostess
il giorgione
Columbia, SC
08.2023 - 10.2023
- Hostess; ran food, sat guests, took reservations, assigned sections, handled to go orders
Hostess/Cashier
Danos Pizza
Columbia, SC
07.2020 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Used suggestive selling techniques to promote add-on sales
- Used high level of care and compassion when assisting a customer
- Assertive employee who tackles what needs to be completed
- Constantly moving and on my toes
Hostess
Miyos
Columbia, SC
08.2020 - 10.2020
- Greeted incoming guests to escort to assigned dining area and present menus
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Built positive relationships with other front-of-house and kitchen staff
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Stayed attentive to server availability and table turnover to quickly seat guests
- Communicated with servers about new tables, changes in food availability and customer comments
Event Manager
Dupre Catering & Events
Columbia, SC
04.2020 - 06.2020
- Organized venues, budgets, guest lists, catering and event timelines
- Attended and participated in industry events
- Coached and counseled employees to reflect company service standards and procedures
- Worked with professional and trade associations to create memorable and successful events
- Managed safe and smooth food delivery at banquets, conferences and social events
Education
G.E.D -
Richland One Adult Education Center
A. C. Flora High School -
A. C. Flora High School
Skills
- Cash Register Operation
- Order Taking
- POS Systems
- Staff Training
- Product Recommendations
- Written Communication
- Verbal Communication
- Cash Handling
- Customer Service Excellence
- Customer Assistance
- Conflict Resolution
- Events Management
- Hospitality
- Training & Development
- Food Handling
- Conflict Management
- Sales
- Waitressing
- Table Bussing
- High-volume dining
Certification
Driver's License, 11/01/21, 11/30/29
Personal Information
Age: 18
Timeline
Server
Midwood Smokehouse
06.2024 - 07.2024
Hostess
Publico on bullstreet
01.2024 - 04.2024
Hostess
Zas on Devine
11.2023 - 01.2024
Hostess
il giorgione
08.2023 - 10.2023
Hostess
Miyos
08.2020 - 10.2020
Hostess/Cashier
Danos Pizza
07.2020 - 08.2023
Event Manager
Dupre Catering & Events
04.2020 - 06.2020
G.E.D -
Richland One Adult Education Center
A. C. Flora High School -
A. C. Flora High School