Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Asonye

Fort Worth,

Summary

Customer-centric marketing educator with a proven track record in program design and cross-functional collaboration. Achieved 500% growth in training registrations while delivering engaging content that resulted in a 97% CSAT. Passionate about leveraging data-driven insights to enhance customer experiences and foster strong relationships.

Overview

10
10
years of professional experience

Work History

Sr. Customer Education Specialist

Klaviyo
Fort Worth
04.2022 - Current
  • Developed and executed comprehensive customer education strategy in Asia-Pacific market, achieving 500% growth in live training registrations.
  • Delivered hundreds of virtual and in-person trainings on Klaviyo platform and digital marketing best practices, attaining 97% CSAT and 90% outcome scores.
  • Managed global live training schedules, collaborating cross-functionally to enhance customer experience through data-driven insights.
  • Pioneered the first Customer Ed cohort learning product the Klaviyo Entrepreneur Accelerator Programa seven-week cohort designed to help entrepreneurs adopt best practices and scale their businesses.

New Hire Onboarding Program Specialist

Klaviyo
Fort Worth
06.2021 - 04.2022
  • Co-led a global new hire onboarding program, successfully onboarding over 500 Klaviyos with a rolling NPS of 85.
  • Optimized Base Camp's volunteer programs (Base Camp Presenters and K-Buddy Program) by identifying programmatic issues and removing barriers to volunteer participation.
  • Developed content update framework and collaborated with subject matter experts to audit and update content quarterly.

Operations Manager

MIZIZI International
Dallas
11.2016 - 01.2020
  • Initiated and delivered over 100 product and project launches with cross-functional teams using traditional and agile frameworks.
  • Developed detailed project plans to monitor scope, budget, and timeline progress for collaborations with Disney’s Lion King and Marvel Studios.
  • Managed production levels, identified material shortages, and monitored inventory to meet order delivery requirements.
  • Optimized supply chain infrastructure by implementing targeted changes that reduced operating costs by 20 percent.

Elementary School Teacher

Teach for America
Indianapolis
07.2015 - 06.2019
  • Analyzed student performance data to tailor instruction, driving a 24% increase in literacy and 35% rise in math outcomes.
  • Boosted student engagement by 50% and reduced behavior referrals by 30% through innovative curriculum design and classroom culture systems.
  • Designed and led school-wide initiatives, including the Black History Month Celebration, managing multiple student deliverables.
  • Integrated technology to enhance self-directed learning and strengthen parent involvement, while building strong family and colleague partnerships.

Education

Master of Science - Applied Sociology

University of Texas
Dallas, TX
12-2019

Master of Arts - Education

Marian University
Indianapolis, IN
05-2017

Bachelor of Arts - Sociology

The University of Texas At Dallas
Richardson, TX
05-2015

Skills

  • Program design
  • Data-driven insights
  • Cross-functional collaboration
  • Industry analysis
  • Relationship building
  • Excellent communication

Timeline

Sr. Customer Education Specialist

Klaviyo
04.2022 - Current

New Hire Onboarding Program Specialist

Klaviyo
06.2021 - 04.2022

Operations Manager

MIZIZI International
11.2016 - 01.2020

Elementary School Teacher

Teach for America
07.2015 - 06.2019

Master of Science - Applied Sociology

University of Texas

Master of Arts - Education

Marian University

Bachelor of Arts - Sociology

The University of Texas At Dallas

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