Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vivian Austin

Bonita Springs,FL

Summary

Hardworking Bartender with in-depth experience, consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Whiskey Park
12.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Barback/Bartender

Ox And Stone
01.2023 - 10.2023
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Learned how to make wide variety of mixed drinks.
  • Provided attentive service and proactively assessed guest needs.
  • Poured and prepared mixed drinks for over 100 customers daily.
  • Engaged in suggestive selling and other sales techniques.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Greeted customers and provided friendly, knowledgeable service.

Bartender

Rochester Ice Center
09.2021 - 12.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Assistant Manager

Planet Fitness
08.2020 - 09.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reviewed statistics of daily sales and account changes. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Manages over 5,000 accounts for club, updating information and contacting members about billing issues and missed payment.

Private Nanny

Personal Employer
09.2018 - 09.2019
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Involved children in caring for household pets and chores. Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles and read books to young children.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Assisted children with homework assignments and special projects across different subjects.

Education

Finger Lakes Community College
Canandaigua, NY

Bartending School
East Rochester, NY
04.2021

High School Diploma -

Astravo
Denver, CO
2019

Skills

  • Hospitality and Guest Service
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Handling Difficult Customers
  • TIPS Certified
  • Memorization
  • Anticipating Guest Needs
  • Responsible Alcohol Service

Certification

CPR

Timeline

Bartender

Whiskey Park
12.2023 - Current

Barback/Bartender

Ox And Stone
01.2023 - 10.2023

Bartender

Rochester Ice Center
09.2021 - 12.2022

Assistant Manager

Planet Fitness
08.2020 - 09.2021

Private Nanny

Personal Employer
09.2018 - 09.2019

Finger Lakes Community College

Bartending School

High School Diploma -

Astravo

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Vivian Austin