Vivian Bingham
Newark,OH
Summary
Versatile and results-oriented professional with a robust background at Aetna and Licking Memorial Hospital, excelling in roles requiring exceptional customer service and office administration. Demonstrated expertise in data entry and Microsoft Applications, coupled with a proven track record of enhancing operational efficiency and fostering collaborative team environments. Achieved significant improvements in process optimizations and confidentiality management, showcasing a unique blend of technical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Aetna
New Albany, OH (remote)
12.2021 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained inventory of office supplies and placed orders.
Case Management Associate
Aetna
New Albany, OH (remote)
12.2017 - 08.2021
- Utilized Aetna systems such as MedCompass, HRP, ASD, CEC, and ATV and other Aetna systems to build, research, and enter member information in applicable system
- Performed research including eligibility verification, COB, and benefits verification.
- Maintained accurate and complete documentation of required information to meet risk management, regulatory and accreditation requirements.
- Maintained confidentiality of member information adhering to company policies regarding confidentiality.
- Maintained accurate records by diligently updating case files and documenting client interactions in a timely manner.
- Contributed to organizational growth by actively participating in team meetings and offering input on process improvements.
- Evaluated client eligibility for various programs and services based on comprehensive assessments.
- Participated in ongoing professional development to maintain current knowledge of best practices in case management.
Unit Clerk
Licking Memorial Hospital
Newark, OH
11.2013 - 12.2017
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Nursing Technician
Licking Memorial Hospital
Newark, OH
11.2011 - 12.2017
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system
- Assisted in the training of new Nursing Technicians, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
Education
High School Diploma - General Studies
Utica High School
Utica, OHSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Applications
Timeline
Administrative Assistant
Aetna
12.2021 - Current
Case Management Associate
Aetna
12.2017 - 08.2021
Unit Clerk
Licking Memorial Hospital
11.2013 - 12.2017
Nursing Technician
Licking Memorial Hospital
11.2011 - 12.2017
High School Diploma - General Studies
Utica High School