Vivian Boren
Boise,ID
Summary
I'm a recent marketing graduate from the University of Idaho, eager to enter the marketing field. With a background in customer service, I've sharpened my communication skills and thrive on maintaining a positive energy.
Overview
4
4
years of professional experience
Work History
Bartender / Server
13th Street Pub & Grill
07.2023 - Current
- Maintain a clean and organized bar area to enhance efficiency and customer experience
- Effective time management and organizational skills to handle multiple orders simultaneously
- Stay calm under pressure, especially during busy hours
- Ability to read and anticipate customer needs
- Quick thinking to resolve customer complaints or address issues in a professional manner
- Collaboration with other staff members to ensure smooth operations and customer satisfaction.
Bartender Manager/ Server
Moscow Alehouse
08.2020 - 07.2023
- Provided exceptional customer service, ensuring a positive dining experience by greeting, assisting, and accommodating customers with professionalism and friendliness
- Overseeing bar operations, including inventory management, menu creation, and ensuring smooth operations
- Supervising and training bartending staff, maintaining standards, and delivering excellent customer service
- Demonstrated extensive menu knowledge to offer accurate descriptions, make recommendations, and suggest additional items to enhance customers' dining experiences
- Efficiently managed orders, accurately entering them into the system, coordinating with the kitchen, and verifying order accuracy before serving customers
- Maintained table cleanliness and organization, promptly resetting tables, and ensuring a clean dining area, including restrooms
- Processed payments accurately, handling cash and credit card transactions securely, and providing assistance with billing inquiries
- Collaborated effectively with team members, communicating order details, coordinating with kitchen and bar staff, and supporting fellow servers during busy periods
- Attended meetings and training sessions to stay updated on restaurant policies, enhance skills, and contribute to a cohesive and efficient service team.
Employer Relations Intern
University of Idaho Career Services
08.2019 - 05.2020
- Assisted in planning and executing employer events, ensuring smooth logistics, effective promotion, and high attendance using marketing expertise
- Developed and distributed promotional materials for employer-related initiatives, maximizing their reach and impact in collaboration with the marketing team
- Provided frontline customer service, utilizing marketing principles to effectively communicate with employers and students, fostering positive relationships
- Developed marketing strategies for career development and job placement initiatives in coordination with career services staff, enhancing student engagement and participation
- Attended professional development sessions focused on marketing techniques and industry trends to enhance skills and knowledge
- Contributed valuable insights in team meetings on employer engagement strategies and program enhancement opportunities.
Education
Bachelor of Science in Business Marketing -
University of Idaho
Moscow, IDSkills
- Strategic thinking and planning
- Customer service orientation
- Effective communication
- Strong leadership abilities
- Organizational skills
- Adaptability to changing environments
- Professionalism
- Team collaboration
- Understanding of consumer behavior
- Relationship building
- Problem-solving
campus involvement
Delta Delta Delta Sorority: Participated in service activities to give back to the community and raise money for various philanthropies. Actively contributed to achieving higher grade point averages within the chapter. Developed lifelong friendships through social events and sisterhood activities. Engaged in campus and Greek events, demonstrating leadership skills
references
References available upon request
Timeline
Bartender / Server
13th Street Pub & Grill
07.2023 - Current
Bartender Manager/ Server
Moscow Alehouse
08.2020 - 07.2023
Employer Relations Intern
University of Idaho Career Services
08.2019 - 05.2020
Bachelor of Science in Business Marketing -
University of Idaho
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