VIVIAN CABEZA
141 Punzalan St. New Lower Bicutan Taguig City,Metro Manila
Summary
To obtain a position with a company that allows for the application of strong organizational, support, and coordination skills to apply the knowledge gained through years of experience in related roles, including professional communication, customer service and management to achieve corporate goals.
Overview
8
8
years of professional experience
Work History
Process Associate
Genpact Services LLC
12.2022 - Current
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Case Manager/ Analyst – Account Management
Martin Dayle Healthcare and Rehab, Inc.
06.2022 - 12.2022
Encoder
W. Bridges Manpower Corp
05.2021 - 05.2022
Customer Service Associate
Bosch Service Solutions, Inc.
10.2016 - 06.2020
Account: Lufthansa Airline
Turn over Associate
Avida Land Corp.
06.2016 - 09.2016
Customer Care & Product Delivery Department
Education
Bachelor of Science - Business Administration Major in Management
Rizal Technological University
Mandaluyong City12.2016
Skills
- Dedicated, organized, and a team oriented
- Strong verbal and written communication
- Ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner
- Capable of quickly understanding how systems are used in order to provide efficient support
- Exceptional Customer Service
- Flexible in managing multiple priorities
References
- John Ceasar Cuachon, Dispatch Manager, 09771506636
- Jeffrey Cayago, Operation Manager, 09175400824
Timeline
Process Associate
Genpact Services LLC
12.2022 - Current
Case Manager/ Analyst – Account Management
Martin Dayle Healthcare and Rehab, Inc.
06.2022 - 12.2022
Encoder
W. Bridges Manpower Corp
05.2021 - 05.2022
Customer Service Associate
Bosch Service Solutions, Inc.
10.2016 - 06.2020
Turn over Associate
Avida Land Corp.
06.2016 - 09.2016
Bachelor of Science - Business Administration Major in Management
Rizal Technological University
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