VIVIAN CARTER
SHREVEPORT,LA
Summary
Skilled Medical Biller and Coder with comprehensive experience in healthcare billing, coding procedures, insurance claims, and payment processing. Possess strong knowledge of medical terminology, ICD-10 codes, HCPCS and electronic health records. Known for high accuracy rates in coding and billing operations while ensuring compliance with industry regulations. Previous roles highlighted by improved efficiency in medical record management and enhanced revenue recovery efforts.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Supervisor
The Home Depot Store Support Center
Shreveport, LA
08.2022 - 04.2025
- Coordinated inventory management for supplies and equipment needs.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Delivered exceptional customer service and handled inquiries and complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
General Office Assistant Associate
The Home Depot Distribution Center
Lithonia, GA
08.2021 - 08.2022
- Supported daily operations by managing incoming calls and directing inquiries.
- Assisted in scheduling appointments and coordinating meetings for various departments.
- Maintained accurate records and files for easy retrieval and tracking.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Entered data into databases accurately and efficiently.
Revenue Specialist
Accounting Principles DBA Ajilon
Marietta, GA
11.2020 - 01.2021
- Identify Client’s deductible, co-insurance, co-pays and OOP to bill Clients.
- Updated spread sheets for Insurance plans in my queue
- Insurance eligibility
- Verify and obtain Authorization on partial payment or denied claims
- Review billing/denied and non-billable claims
- Update/correct Demographics
A/R Specialist
Randstad Staffing
Sandy Springs, GA
12.2019 - 03.2020
- Worked EOB’s from Commercial payers ,Care Source and Medicare.
- Follow up on denials and partial payments on Pharmacy and Infusion billing.
- File Appeals, both written and via websites
- Noted client’s files with status of outstanding claims
- Identify Client’s deductible, co-insurance, co-pays and OOP.
- Updated spread sheets for those Insurance plans.
- Apply refunds when Identified.
- Working from SharePoint, Great Planes, CMS and other commercial web Portals
- Such as Availity, GAMMIS, Navinet etc.
Billing Supervisor
Positive Growth Inc.
Clarkston, GA
10.2016 - 12.2019
- Assist administrator in handling human resources and employee evaluations.
- Compile Data spreadsheet with all billable charges and Errors
- Generated 200% insurance increase in overall payments.
- Internal communication with Department Managers, providers and contractors
- Worked with Authorization Coordinator on expiring Auth
- Post payments from ERA, Medicaid and Medicare web portals
- Weekly Managers meeting to give an overview of Dept. Progress/Issues
- Work on software system Share Note., GAMMIS, CMS and Care Source.
- Matched invoices against purchasing records to ensure that correct quantities and billing amounts were recorded.
- Reconciled and posted receipts for cash received by various departments.
- Responded to client inquiries on balances.
- Entered in Pt. accounts all information needed for bill Self-pay.
- Compiled p records
- Reconciled routine accounting records, such as agency generated reports.
Medical Billing Specialist
Milan Eye Center
Buford, GA
11.2015 - 03.2016
- Used software tools including Imedi ware, Emdeon, MMIS, CMS
Medical Biller/Collector
Vein Innovations
Atlanta, GA
12.2014 - 07.2015
- Used software tools including Citrix, Medisoft
- Contacted customers with past due balances.
- Arranged for debt management.
- Advised customers of necessary actions and strategies for debt re-payment.
- Located and monitored overdue accounts Monthly.
- Recorded and updated information about the financial status of customers and collection efforts
- Follow up correspondence from Insurance companies.
- Noted customers accounts on any changes in demographics.
- Received payments and posted amounts paid to customers outstanding accounts.
- Contacted insurance companies to check on status of claims payments.
- Completed Appeals to Insurance company.
Business Office Biller/Coder
The Pediatric Center of Stone Mountain
Stone Mountain, GA
06.2006 - 01.2014
- Software tools including Physician Computer Company, Electronic Health Records, HP (GA Medicaid) CMS, Navinet etc.
- Medicaid (Wellcare CMO, Peach State, Care Source, Amerigroup billing and A/R
- Billing and A/R, plus denials on All Commercial Payers
- Counseled Clients on debt repayment
- Work directly with Collection company (Greenway) on Bad debts
- Complete written appeal letters for denied claims.
- Maintained knowledge of state and federal laws relating to billing and collection procedures, and HIPPA , CPT, ICD-9 and Medical Terminology.
Education
Medical Assistant Program - Medical Support
National Education Center
Kansas City, MO04-1989
Health Unit Coordinator - Medical Support
Penn Valley College
Nursing Program - LA
Southern University Shreveport
Certification
- MEDICAL ASSISTANT
- UNIT COORDINATOR
References
References available upon request.
Timeline
Service Supervisor
The Home Depot Store Support Center
08.2022 - 04.2025
General Office Assistant Associate
The Home Depot Distribution Center
08.2021 - 08.2022
Revenue Specialist
Accounting Principles DBA Ajilon
11.2020 - 01.2021
A/R Specialist
Randstad Staffing
12.2019 - 03.2020
Billing Supervisor
Positive Growth Inc.
10.2016 - 12.2019
Medical Billing Specialist
Milan Eye Center
11.2015 - 03.2016
Medical Biller/Collector
Vein Innovations
12.2014 - 07.2015
Business Office Biller/Coder
The Pediatric Center of Stone Mountain
06.2006 - 01.2014
Medical Assistant Program - Medical Support
National Education Center
Health Unit Coordinator - Medical Support
Penn Valley College
Nursing Program - LA
Southern University Shreveport
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