Vivian Cicerchia
Springfield,MA
Summary
Dynamic retail professional with a proven track record at TJX Companies, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in maintaining organized merchandise displays and streamlining checkout processes, contributing to a welcoming shopping environment.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate
TJX Companies
Holyoke, MA
08.2018 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring products were easily accessible and visually appealing.
- Processed transactions accurately at point-of-sale, promoting efficient checkout experiences.
- Trained new associates on customer service protocols and operational procedures, fostering a supportive environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Implemented feedback from customer surveys to enhance shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Key holder for high value merchandise and was responsible for access and maintaining them.
Sales Associate
DXL, Destination XL
11.2017 - 05.2018
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Learned product features and benefits to enhance customer interactions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Wonderland Gifts
Springfield, Massachusetts
10.2016 - 01.2017
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash, credit, and gift card payments accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Resolved customer complaints promptly to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
Associate of Applied Science - Psychology
Holyoke Community College
Holyoke, MA 09.2019 - 06.2023
Psychology
Holyoke Community College
Holyoke, MASkills
- Customer assistance
- Cash handling
- Reliability and punctuality
- Cash register operation
- Store maintenance
- Retail store operations
- Customer service
- Teamwork
- Problem-solving
Personal Information
Timeline
Associate of Applied Science - Psychology
Holyoke Community College
09.2019 - 06.2023
Retail Sales Associate
TJX Companies
08.2018 - Current
Sales Associate
DXL, Destination XL
11.2017 - 05.2018
Cashier
Wonderland Gifts
10.2016 - 01.2017
Psychology
Holyoke Community College