Vivian Clara
Cliffside Park,NJ
Summary
I'm an extremely driven worker that is eager to try new things. Strong work ethics, flexibility, and outstanding interpersonal skills are just a few of my many great traits. I take pride in my ability to pick up new abilities fast and perform efficiently without supervision. I'm a driven and extremely responsible student who is prepared to use her education in the labor field. I am determined and a go getter when it comes to the things I want. I can also manage difficult tasks, have great time management skills, and have outstanding technical proficiency with software and programs.
Overview
3
3
years of professional experience
Work History
Customer Service Receptionist
Hudson Hills Senior Living
North Bergen, NJ
12.2023 - Current
- Ensured that customer service standards were met by providing excellent customer service skills.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Emphasized fast, friendly customer service.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Provided excellent customer service to guests.
- Trained new employees on proper procedures related to customer service reception duties.
- Handled customer complaints professionally while maintaining a positive attitude.
- Reported broken items and mechanical problems to mitigate safety issues.
- Maintained inventory of packing materials such as cartons, labels, tape.
Receptionist
Hudson Hills Senior Living
North Bergen, NJ
12.2022 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Utilized multi-tasking skills to manage competing priorities effectively.
- Monitored security access to ensure compliance with corporate security policies.
- Monitored security cameras to ensure safety and security of all guests.
- Supervising security personnel during night shifts to ensure maximum safety and security.
Nursing Assistant Intern
Jersey City Medical Center
Jersey City, NJ
06.2022 - 11.2022
- Maintained confidentiality at all times while responding quickly to call lights and patient requests.
- Delivered high level of care to every patient.
- Responded quickly and efficiently to emergent situations while maintaining a calm demeanor under pressure.
- Maintained adherence to safety guidelines for handling hazardous materials or equipment, illustrating understanding of infection control protocols.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Aided patients by communicating and providing physical and emotional support.
- Simplified organization of patient charts for review by healthcare professionals.
- Built partnerships with healthcare organizations for the implementation of programs targeting the improvement of community health.
- Successfully implemented innovative methods and practices to meet departmental goals and objectives for in-patient care.
Babysitter
Claudia Vega
West New York, NJ
08.2021 - 01.2022
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Helped complete homework, school projects and chores.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Establishing trust through consistent communication with both parents and kids.
- Maintaining a positive attitude while being patient and understanding with the children.
- Encouraging healthy physical activity by taking walks together or playing games outside.
Education
High School Diploma -
Hudson County Community College
Jersey City, NJ09-2024
Skills
- Business Correspondence
- Basic accounting
- Scheduling appointments
- Member support
- Customer Service
- Customer service experience
- Performance Improvement
Affiliations
- Upcoming Makeup Specialist
- Musician
- Sound Engineer
- Producer
- Nursing Student
- Self Nail Technician
- Artist
Accomplishments
- Hudson Scholar at my college
- Honor roll student
- Won Talent show at my highschool
- Won the art show at my higshcool
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Spanish
Limited
Korean
Elementary
Refferences
- Andres - (201-456-7769) Hudson Hills Senior Living
- Maria- (856-981-8527) Hudson Hills Senior Living
- Pauline (551-254-8702) Jersey City Medical Center
- Claudia Vega (201-966-8263)
References
References available upon request.
Timeline
Customer Service Receptionist
Hudson Hills Senior Living
12.2023 - Current
Receptionist
Hudson Hills Senior Living
12.2022 - Current
Nursing Assistant Intern
Jersey City Medical Center
06.2022 - 11.2022
Babysitter
Claudia Vega
08.2021 - 01.2022
High School Diploma -
Hudson County Community College
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