Vivian Cleckley
Phoenix,AZ
Summary
Dynamic manager with a proven track record at Vinavi Graphix, excelling in team leadership and customer service. Enhanced productivity through strategic workflow improvements and mentorship, resulting in increased client satisfaction. Skilled in decision-making and documentation, I foster high-performing teams and drive successful project outcomes.
Overview
5
5
years of professional experience
Work History
Manager
Vinavi Graphix
03.2023 - 07.2025
- Led team in executing design projects, ensuring adherence to client specifications and timelines.
- Developed and implemented workflow processes to enhance productivity across design operations.
- Trained and mentored junior designers, fostering skill development and collaboration within the team.
- Analyzed project outcomes to identify areas for improvement, driving strategic enhancements in service delivery.
- Established strong client relationships through effective communication, resulting in increased customer satisfaction.
- Oversaw budget management for design projects, optimizing resource allocation for maximum efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Receptionist
Rios, Parada & Seañez Law Office
06.2023 - 08.2023
- Greeted clients and visitors, ensuring a welcoming atmosphere in the law office.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and maintained calendars for attorneys, enhancing office organization.
- Prepared legal documents and correspondence, ensuring accuracy and compliance with standards.
- Assisted clients with inquiries, providing information on services and case processes.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Bail Bond Agent
915 Bail Bonds
12.2021 - 11.2022
- Assisted clients in understanding bail processes and legal obligations.
- Conducted thorough risk assessments for potential clients.
- Collaborated with law enforcement to facilitate timely bond approvals.
- Developed knowledge of local laws and regulations regarding bail bonds.
- Managed client documentation and ensured compliance with legal requirements.
- Maintained accurate records of transactions and communications with clients.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Processed payments from defendants to secure bonds.
- Assessed defendants' background and to repay bail bonds.
Sales Agent
Budget Car Rental
11.2020 - 07.2021
- Assisted customers in selecting rental vehicles based on preferences and needs.
- Processed rental agreements and transactions efficiently to enhance customer service experience.
- Maintained accurate inventory of vehicles, ensuring availability aligned with demand.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Riverside High School
Ellwood City, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Shift scheduling
- Sales techniques
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Rios, Parada & Seañez Law Office
06.2023 - 08.2023
Manager
Vinavi Graphix
03.2023 - 07.2025
Bail Bond Agent
915 Bail Bonds
12.2021 - 11.2022
Sales Agent
Budget Car Rental
11.2020 - 07.2021
High School Diploma -
Riverside High School