Vivian Delgado
Miami,FL
Summary
Accomplished Customer Service Manager at Lexus of Kendall, adept at developing strategies that enhance service delivery and client satisfaction. Leveraged problem-solving skills to implement process improvements, reducing response times by 20%. Excelled in cross-department collaboration and complaint resolution, prioritizing customer-focused outcomes and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Coco-Cola
03.2008 - 08.2009
- Provided timely responses to customer inquiries, ensuring clarity and satisfaction in every interaction.
- Assisted customers with product selection, enhancing their purchasing experience through informed recommendations.
- Managed order processing efficiently, ensuring accuracy and timely delivery of customer requests.
- Collaborated with cross-functional teams to resolve customer issues, promoting a unified approach to service.
Secretary
Unger and Kowitt
06.2007 - 02.2008
Customer Service Manager
Lexus of Kendall
08.1992 - 02.2007
- Developed customer support strategies that enhanced service delivery and improved client satisfaction.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Facilitated cross-department collaboration to address customer needs and improve overall service quality.
- Analyzed customer feedback to identify trends and inform service enhancements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Miami High Senior High School
Miami, FL Skills
- Customer service
- Problem-solving
- Complaint resolution
- Customer focused
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Coco-Cola
03.2008 - 08.2009
Secretary
Unger and Kowitt
06.2007 - 02.2008
Customer Service Manager
Lexus of Kendall
08.1992 - 02.2007
High School Diploma -
Miami High Senior High School