Vivian Diaz
Tamarac,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Enterprise Service Solutions
Fort Lauderdale, FL
01.2017 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Unlimited H&C Services
Fort Lauderdale, FL
01.2014 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Inverrary Country Club
Lauderhill, FL
01.2008 - 01.2014
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables in between patrons to reduce wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Skills
- Guest Engagement
- Table Bussing
- Table Setting
- Positive and Professional
- Buffet Setup and Takedown
- Strong Work Ethic
- Exceptional Customer Service
- Professional Appearance
- Table Setting Arrangements
Languages
Spanish
Native/ Bilingual
English
Professional
References
- Hector Boza (5614446012) of Unlimited H&C Services
- Bolivar Puebla (5615060764) of Enterprise Service Solutions
- Helia Dantas (3057761850) of Embassy Suites Miami/ DoubleTree Fort Lauderdale
Timeline
Server
Enterprise Service Solutions
01.2017 - Current
Server
Unlimited H&C Services
01.2014 - Current
Server
Inverrary Country Club
01.2008 - 01.2014
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