Vivian Didier
Anchorage,AK
Summary
I am a highly-motivated employee with desire to take on new challenges. My greatest skills include a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I pride myself in my ability to work well with others.
Overview
1
1
year of professional experience
Work History
Member Experience Representative I
Matanuska Valley Federal Credit Union
08.2023 - Current
- Provided customer service by answering product and service related questions.
- Answered phone calls and direct them to the appropriate personnel.
- Maintained knowledge of current promotions, policies, interest rates, security procedures, etcetera.
- Educated members on product features and benefits to ensure they had an excellent credit union experience.
- Determined consumer needs to provide products and services accordingly.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Customer Service Associate
Sudzy Salmon Car Wash
04.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Followed up with customers about services they received to maintain high standards of customer service.
Education
High School Diploma -
Eagle River High School
Eagle River, AK05.2022
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Dependability and honesty
- Efficiency and time management
- Computer skills
- Problem-solving
Timeline
Member Experience Representative I
Matanuska Valley Federal Credit Union
08.2023 - Current
Customer Service Associate
Sudzy Salmon Car Wash
04.2023 - 07.2023
High School Diploma -
Eagle River High School
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