Vivian Cruz
Floor & Decor
Lubbock,TX
4
years of professional experience
Experienced customer-focused sales professional with 5+ years of retail experience handling cash, POS transactions, customer inquiries, complaints, and inventory accurately in busy environments. Skilled in maintaining organized work areas, using CRM and computer systems, communicating clearly, and building customer relationships. Brings strong attention to detail, product knowledge, and dependable service aligned with teller operations.
Work History
Sales Specialist
9 Months- Delivered courteous, timely customer service while identifying needs and guiding purchasing decisions
- Explained product features and benefits clearly to support accurate, informed customer transactions
- Resolved customer concerns promptly and professionally while maintaining a positive experience
- Managed inventory counts, receiving, and stocking with careful attention to accuracy and organization
- Maintained organized merchandise displays and supported efficient store opening readiness
- Shared workflow improvement ideas that supported consistent service and operational efficiency
Sales Associate
3 Years 8 Months- Provided professional customer service and responsive assistance during busy retail periods
- Processed customer purchases using POS and cash register systems with accuracy and attention to detail
- Handled customer inquiries and complaints promptly while maintaining courteous communication
- Used CRM software to record customer preferences, purchase history, and potential leads accurately
- Recommended complementary products and communicated promotions by recognizing customer needs
- Managed stock checks, shelf replenishment, and product orders to maintain organized product availability
- Created merchandise displays that improved product visibility and supported efficient customer service
Education
High school diploma
Skills
POS
Cash register
Customer service
Customer relationship building
Customer inquiry handling
Customer complaint resolution
Communication skills
Inventory control
CRM software
Product knowledge
Product recommendations
Attention to detail
Data entry
Basic math
Computer literacy
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Sales Specialist
Floor & Decor
06.2024 - 03.2025Read More
Sales Associate
The Home Depot
09.2020 - 05.2024Read More
Brentwood High School
High school diploma
Read More