Vivian Dluhy
Portland
Summary
Adaptable and results-driven professional with strong customer service skills hones in a fast-paced retail environment. Skilled in fostering positive relationships to enhance customer satisfaction and loyalty. Strong communicator with the ability to apply problem-solving and critical thinking skills to support business goals and drive results. Capable of working independently and as part of a team, contributing to a productive and engaging work environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Old Navy
05.2023 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Parkrose High School
Portland, OR06-2025
Skills
- Customer Engagement
- Collaborative Teamwork
- Problem-solving
- Cash handling
- Consistently Professional Presentation
- Product recommendations
- Returns and exchanges
- Teamwork and collaboration
- Prioritization and Time Management
- Customer Assistance
- Dependable Attendance
Timeline
Retail Sales Associate
Old Navy
05.2023 - 01.2025
Parkrose High School
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