Vivian Gambill
Black Canyon City,AZ
Summary
Dedicated, hardworking with restaurant management experience. Skilled in staff training and development. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Family Dollar
12.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Co-Manager
Wendy's Restaurant
06.2002 - 08.2012
- Managed opening and closing shift kitchen tasks.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Identified inefficiencies leading to improved productivity.
- Interacted with customers to address kitchen-related complaints and praise.
Education
High School Diploma -
South Sevier High School
Monroe, UTSkills
- Staff Management
- Quality Standards
- Staff Training
- Customer Service
- Directing Team Members
Timeline
Assistant Manager
Family Dollar
12.2012 - Current
Co-Manager
Wendy's Restaurant
06.2002 - 08.2012
High School Diploma -
South Sevier High School
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