Vivian Glekiah
Forney,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
Forney, TX
04.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
Walmart
Forney, TX
12.2023 - 04.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Brookshire's Grocery
Forney, TX
09.2020 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
North Forney High School
Forney, TX05-2021
Associate of Science -
Dallas College
Skills
- Customer Relations
- Call Management
- Paperwork Processing
- Data Entry
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Multi-Task Management
- Researching
- Order Processing
- Active Listening
Timeline
Customer Service Representative
Amazon
04.2024 - Current
Customer Service Representative
Walmart
12.2023 - 04.2024
Customer Service Representative
Brookshire's Grocery
09.2020 - 08.2023
High School Diploma -
North Forney High School
Associate of Science -
Dallas College
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