Vivian S Baca Porragas
Dallas,TX
Summary
Skilled in managing storeroom inventory and performing opening and closing duties, which included restocking supplies and setting up dining areas. Successfully handled cash transactions and operated POS terminals for order input and bill splitting, ensuring accuracy in financial reporting. Developed strong working relationships with colleagues through effective communication and teamwork, contributing to a positive work environment. Knowledgeable about safe serving practices and alcohol awareness procedures, prioritizing guest safety while delivering quality service.
Overview
7
7
years of professional experience
Work History
Bartender
Mesero
Dallas, TX
03.2024 - Current
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Mesero
Dallas , TX
05.2022 - 03.2024
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
Restaurant Hostess
Mesero
Dallas, TX
08.2021 - 05.2022
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Assisted with setting up banquet rooms for special events.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Cashier
Taqueria La Ventana
Dallas, TX
06.2018 - 07.2021
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Skyline High School
Dallas, TX01-2017
Skills
- Inventory management
- Cash handling
- Drink preparation
- Customer service
- Team collaboration
- Effective communication
- Relationship building
- Recipe and menu memorization
- Safe serving practices
- Outgoing personality
- Fluency in English and Spanish
Timeline
Bartender
Mesero
03.2024 - Current
Server
Mesero
05.2022 - 03.2024
Restaurant Hostess
Mesero
08.2021 - 05.2022
Cashier
Taqueria La Ventana
06.2018 - 07.2021
High School Diploma -
Skyline High School