Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

VIVIAN GONZALEZ

Miami,FL
VIVIAN GONZALEZ

Summary

Experienced salesperson with a strong background in customer service, boasting over 10 years of industry experience. Demonstrates critical thinking and sound decision-making in high-pressure situations, consistently resolving customer concerns professionally. Known for attention to detail, problem-solving abilities, and adaptability to changing environments. Seeking a bridal consultant position to leverage skills and contribute to organizational success.

Overview

10
years of professional experience

Work History

DoorDash

Delivery Driver
10.2021 - Current

Job overview

  • Deliver orders promptly and accurately to customers' doorsteps while providing friendly and professional customer service
  • Adhere to all traffic laws and regulations to ensure safe and legal driving practices
  • Effectively communicate with customers regarding any delivery updates or delays to ensure transparency and customer satisfaction
  • Calculating expenses and net profit while meeting personal profit goals.

Bridals by Lori

Dress & Tuxedo Consultant
07.2018 - 10.2021

Job overview

  • Training new employees on POS systems and trends in the market
  • Develop and maintain relationships with bridal and tuxedo vendors to ensure access to the latest trends, designs, and inventory
  • Collaborate with the alterations team to ensure that dresses and tuxedos are properly fitted and tailored to each customer's specifications
  • Provide personalized styling advice to customers to create their desired wedding look
  • Exceeding monthly sales goals to maximize commission percentage and meeting sales goal for spiffs.

David's Bridal

Stylist
01.2015 - 05.2018

Job overview

  • Circle of Excellence for top yearly sales for 2016 & 2017 ($250,000 annual sales)
  • Maximize sales while providing excellence customer service
  • Managed customer expectations with open consultations and frequent communication
  • Contributed to team success by calculating and exceeding team and personal sales goals
  • Develop and execute creative bridal styling concepts and ideas to enhance the overall customer experience and exceed sales goals.

Education

Course Careers
Online

Technology Sales
11-2024

University Overview

Intensive online course in technology sales development. I have also learned skills like researching new prospects, cold outreach (Email, Phone, Voicemails, LinkedIn), and running a discovery call using SPIN and BANT.

Georgia Southern University
Georgia

Bachelor of Arts from Early Childhood Education
05-2018

University Overview

Completed over 600 internship hours within the elementary level. Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.

  • Extracurricular Activities: President of Hispanic Outreach & Leadership

Skills

  • Sales
  • Customer Service
  • Critical Thinking
  • Communication
  • Spanish
  • Time Management
  • Active listening
  • Organization

Timeline

Delivery Driver
DoorDash
10.2021 - Current
Dress & Tuxedo Consultant
Bridals by Lori
07.2018 - 10.2021
Stylist
David's Bridal
01.2015 - 05.2018
Course Careers
Technology Sales
Georgia Southern University
Bachelor of Arts from Early Childhood Education
VIVIAN GONZALEZ