Vivian jones
Customer Service Representative
Huntsville,Alabama
Summary
Dynamic Customer Service Representative with Verizon Wireless, adept at enhancing customer satisfaction through active listening and effective problem-solving. Successfully resolved complaints with empathy, fostering loyalty and repeat business. Leveraged extensive product knowledge to address inquiries, ensuring a positive customer experience in challenging situations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
07.2007 - 12.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated effective conflict resolution skills in challenging situations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Buainess Administration
Philips Junior College
Huntsville, AL05.1992
Skills
Customer service
Timeline
Customer Service Representative
Verizon Wireless
07.2007 - 12.2026
Associate of Science - Buainess Administration
Philips Junior College