Vivian Joyner-Biggs
Manager
Decatur,IL
Summary
Results-driven Assistant Store Manager with expertise in customer service, inventory control, and team leadership. Proven track record of optimizing store operations and enhancing customer experiences to drive sales growth.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Kroger
Decatur, IL
08.2013 - Current
- Led team in daily operations, ensuring high customer service standards and operational efficiency.
- Trained and mentored staff on store policies, procedures, and safety protocols.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving promotions and improving product placement.
- Collaborated with department managers to enhance merchandising initiatives and drive sales growth.
- Developed employee schedules, balancing labor needs with customer traffic patterns for optimal coverage.
- Oversaw compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience and fostering brand loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Blockbuster Video
Decatur, IL
06.1995 - 01.2013
- Directed daily operations to ensure efficient store management and optimal customer service.
- Implemented inventory control systems to maintain stock levels and reduce waste.
- Trained and developed staff to enhance performance and improve team dynamics.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Managed budgeting processes, ensuring accurate financial forecasts and cost controls.
- Established promotional campaigns to drive customer engagement and increase foot traffic.
- Fostered a positive work environment that promoted teamwork and employee retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate of Applied Science - General Studies
Eastfield College
Mesquite, TXCertified Medical Assistant - Medical Assistant
National Educational Center
Dallas, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
Timeline
Assistant Store Manager
Kroger
08.2013 - Current
Store Manager
Blockbuster Video
06.1995 - 01.2013
Associate of Applied Science - General Studies
Eastfield College
Certified Medical Assistant - Medical Assistant
National Educational Center