Vivian Kennedy

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.

Coordinated distribution of all Postal Service communications.

• Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
• Labeled packages with clear, correct information to reduce mailing errors.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed and organized incoming mail for distribution to appropriate departments.
• Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
• Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
• Checked parcels were securely sealed to eliminate losses.
• Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.

• Collaborated with other departments to develop cross-functional solutions for logistical challenges.
• Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
• Reduced order processing time with streamlined packing and shipping methods.
• Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.